Guest Service Agent

1 week ago

Denver, United States Stonebridge Companies Full time
City, State:Denver, Colorado


Pay range $18.50-$19.50 hourly

Great Opportunities for career growth.
Discount hotel stays throughout the world
Medical Dental, and Vision Benefits
401(K)
Company discounts and perks
Fitness subsidies
Life Insurance
Pet Insurance
Tuition Reimbursement

The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Operate the front desk according to standard operating procedures and with exceptional guest service.
  • Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
  • Check registration (folio) cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheet. Responsible for cash drawer balancing.
  • Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
  • Know emergency procedures and how to respond.
  • Never say a guest's room number out loud.
  • Be knowledgeable of hotel promotions.
  • Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
  • Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
  • Complete daily reports, audits correspondences etc. as required by your shift.
  • Keep lobby and office area clean at all times,
  • Set wake-up calls as dictated by your shift.
  • Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure area if leaving the front desk, even if it is for a moment
  • Create incident reports for guest injuries / issues when required.
  • Answer all calls within three (3) rings. All calls are to be answered in a "scripted" manner.
  • Take and record reservations with accuracy. Confirm as requested.
  • Resolve guest complaints.
  • Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

  • Demonstrates accuracy and thoroughness.
  • Monitors own work to ensure quality.
  • Provides the best possible service to clients and customers.

Associate demonstrates acceptable PRODUCTIVITY standards

  • Meets or exceeds productivity standards.
  • Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

  • Responds to requests for service and assistance.
  • Demonstrates the desire and ability to provide high quality service to both internal and external customers.
  • Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

  • Asks for and offers help when needed.
  • Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

  • Takes responsibility for own actions.
  • Performs work with little or no supervision; works independently.
  • Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to speak English fluently.
  • Ability to interpret and perform basic computer and POS system functions.

WORK ENVIRONMENT:

The work environment normally entails the following:

* Indoor work environment

* May be exposed to and use of cleaning chemicals throughout the shift

* Minimal to moderate noise levels consistent with hotel environment

Top of Form

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

* Stand more than 2/3 of the time

* Walk less than 1/3 of the time

* Sit less than 1/3 of the time

* Lift up to 15 lbs

* Push / pull up to 10 pounds


Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.

  • Guest Services Agent

    4 weeks ago

    Denver, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Denver, CO, US Property Name: La Quinta by Wyndham Denver - Airport - DIA Req Id: 14196 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Denver - Airport - DIA location in Denver, Colorado. **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Services Agent

    1 month ago

    Denver, United States Sonesta International Hotels Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Guest Services Agent

    3 days ago

    Denver, United States Stonebridge Companies Full time

    City, State:Denver, ColoradoStarting at $19.00Come join the Renaissance Denver Downtown family, in the stunning, restored, historic Colorado National Bank building. We are searching for an amazing Guest Services Agent, who enjoys taking care of our guests! We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance,...

  • Guest Services Agent

    5 days ago

    Denver, Colorado, United States Stonebridge Companies Full time

    City, State:Denver, ColoradoStarting at $19.00Come join the Renaissance Denver Downtown family, in the stunning, restored, historic Colorado National Bank building. We are searching for an amazing Guest Services Agent, who enjoys taking care of our guests We offer great benefits including but not limited to Medical, Dental, Vision, 401k, Life Insurance,...

  • Guest Service Agent

    4 weeks ago

    Denver, United States Renaissance Denver Hotel & Conference Center Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent

    1 month ago

    Denver, United States DoubleTree by Hilton Hotel Denver Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Services Agent Part-time

    1 week ago

    Denver, United States Stonebridge Companies Full time

    City, State: Denver, Colorado Pay range $18.50-$19.50 hourly! Team-oriented environment Great Opportunities for career growth. Discount hotel stays throughout the world. Transportation options available Recognition, rewards and incentives are the normal here. Company Discounts and perks Career growth training and opportunity to task force in other...

  • Guest Services Agent Part-time

    1 week ago

    Denver, United States Stonebridge Companies Full time

    City, State:Denver, ColoradoPay range $18.50-$19.50 hourly! Team-oriented environment Great Opportunities for career growth.Discount hotel stays throughout the world.Transportation options availableRecognition, rewards and incentives are the normal here.Company Discounts and perksCareer growth training and opportunity to task force in other locations to...

  • Guest Services Agent Part-time

    1 week ago

    Denver, Colorado, United States Stonebridge Companies Full time

    City, State:Denver, ColoradoPay range $18.50-$19.50 hourly Team-oriented environment Great Opportunities for career growth.Discount hotel stays throughout the world.Transportation options availableRecognition, rewards and incentives are the normal here.Company Discounts and perksCareer growth training and opportunity to task force in other locations to learn...

  • Service Express Agent

    2 months ago

    Denver, United States HEI Hotels & Resorts Full time

    Support the Front Office, and Food and Beverage teams in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Respon Agent, Guest Service, Retail, Hotel, Associate, Information

  • Guest Services Representative

    3 weeks ago

    Denver, United States CareerBuilder Full time

    Welcome Home! We are seeking a new addition to our family at Hyatt Place Denver Tech Center, which has been fully renovated. Our team and guests embody the essence of transforming a house into a warm and welcoming home while still offering the luxuries of a hotel. We strive to provide our guests with the comforts of home accompanied by a friendly smile....

  • Guest Services Representative

    1 month ago

    Denver, United States Hyatt Place Denver Tech Center Full time

    Job DescriptionJob DescriptionWelcome Home! We are seeking a new addition to our family at Hyatt Place Denver Tech Center, which has been fully renovated. Our team and guests embody the essence of transforming a house into a warm and welcoming home while still offering the luxuries of a hotel. We strive to provide our guests with the comforts of home...

  • Customer Service Representative

    1 month ago

    Denver, United States Junior Medina - State Farm Agent Full time

    **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. **Responsibilities**: - Establish customer...

  • Guest Service Manager

    3 weeks ago

    Denver, United States Stonebridge Companies Full time

    City, State: Denver, Colorado Annual Salary: $55,000.00 The purpose of a GUEST SERVICES MANAGER is to consistent deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service. ESSENTIAL DUTIES AND...

  • Guest Services Manager

    2 weeks ago

    Denver, United States Stonebridge Companies Full time

    City, State: Denver, Colorado The Slate Denver, Tapestry Collection by Hilton, was built in the landmark building that formerly housed the Emily Griffith Opportunity School. Located just steps from the Colorado Convention Center in the heart of downtown Denver, The Slate's vibrant destination is the cornerstone of Denver's newest and most intriguing...

  • Assistant Guest Services Manager

    1 week ago

    Denver, United States Stonebridge Companies Full time

    City, State: Denver, Colorado Salary Range $55,000 to $60,000 The purpose of the ASSISTANTGUEST SERVICES MANAGER is to consistently deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service....

  • Front Desk Agent

    2 weeks ago

    Denver, Colorado, United States Hilton Hotels & Resorts Full time

    Full availability will be required to train and work day, night, and overnight shifts. Assisting guests with transations and supporting fellow team members to provide supreme customer service is expected. As a Guest Services Agent, you would be respo Agent, Front Desk, City, Guest Service, Hospitality

  • Customer Service Representative

    1 week ago

    Denver, United States Paul Lang - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow...

  • Customer Service Representative

    1 month ago

    Denver, United States Nese Sahin - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Marketing Service Assistant

    4 weeks ago

    Denver, United States Rich Lyon - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Work with the agent to establish and meet marketing goals.Develop leads, schedule...