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Telehealth Clinical Care Coordinator

2 months ago

Trenton, United States The Cigna Group Full time

Position Summary

The Care Coordinator (CC) is part of the telehealth clinical team, which is devoted to the delivery of health care in an online and fast-paced setting. The Care Coordinator will work in a role that supports the healthcare team and the patient by anticipating and responding to patient needs and requests of the healthcare team. The CC activities complement the team-based care delivery model. Strong customer service, communication, and computer skills are required. This position will work five eight-hour shifts, mainly Monday-Friday between 9AM-9PM EST with occasional weekend coverage . Scheduled days and hours may vary based on business needs. This role will require you to float between service lines. While the organization will do its best to keep you in your desired schedule, schedules are subject to change.

Essential Job Functions

  • Support the clinical and administrative operations of telehealth across practice settings.

  • Collaborate, facilitate, and orchestrate patient care across various healthcare providers and services.

  • Utilize multiple forms of technology and platforms in the delivery of patient care.

  • Possess exceptional customer service skills with the ability to de-escalate calls, resolve complaints, and address patient issues empathetically and professionally.

  • Assist with patient correspondence, referral coordination, excuse notes, medical records, and prior authorizations.

  • Ability to identify and report patient safety and quality issues.

  • Recognize and direct the patient to the appropriate healthcare professional or department.

  • Organize and track operational processes and patient needs for optimal outcomes.

  • Assist the patient with scheduling needs including follow-up visits.

  • Identify and educate the patient on available resources.

  • Accurately update patient information in the electronic medical record.

  • Answer inbound calls, handle patient non-clinical inquiries, and provide basic non-clinical information.

  • Facilitate communication between patients and the healthcare team.

  • Advocate for patients' well-being and needs.

  • Embody teamwork as a core value.

  • Other duties as assigned.

Knowledge/Skills/Abilities should include

  • Strong work ethic and ability to multi-task in a high-volume and fast-paced environment.

  • Strong demonstrated computer literacy.

  • Broad knowledge and experience in a clinical setting.

  • Excellent written and oral communication skills.

  • Exceptional customer service, interpersonal, and organizational skills.

  • Ability to work a schedule that may change within the timeframe outlined above

Education and Experience should include

  • Preferred knowledge of EHR systems such as EPIC, Cerner, or Athena.

  • Two or more years of experience in a fast-paced clinical setting.

  • Medical Assistant, medical secretary, or equivalent preferred.

If you will be working at home occasionally or permanently, the Internet connection must be obtained through a cable broadband or fiber optic Internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: (see below) for support. Do not email (see below) for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.