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Manager Customer Reporting and Analytics, Sales Operations

2 months ago

Framingham, United States Staples, Inc. Full time

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We are constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.


What you’ll be doing:

  • You will be responsible for understanding, automating, and maintaining customer reports and the processes to deliver reporting services to enhance the customer experience.
  • You will be a key member of the analytics team, delivering robust customer reporting to the business.
  • Work with Sales teams, functional leads and others as needed to gather Customer’s requirements and transform data into reports.
  • Train and provide ongoing support to business users regarding the data and reports, what the report is, the cadence, and promote the adoption of standard reporting processes and why it is important to use.
  • Work with Business Intelligence and other data teams to source, develop and document data definitions, business rules and data quality requirements.
  • Establish and maintain working partnership with business sponsors and vendors as well as other key internal and external stakeholders to ensure all reporting needs are coordinated and delivering desired results.
  • Analyze processes and suggest improvements to better support our customers.

What you bring to the table:

  • Ability to identify and understand internal or external customer needs and deliver customer-centric solutions, work on a collaborative environment consisting of diverse individuals, be proactive on the development of new ideas to create and implement innovative solutions, and always look for ways to growth and challenge the conventional approaches
  • Working knowledge of Microsoft BI (Power Query, DAX), SSDT (SQL Server Data Transformation) & SSAS (SQL Server Analysis Services)
  • Experience in SQL and statistical packages including Python, R, preferred
  • Experience using Business Intelligence reporting tools (e.g. Power BI, Tableau and MicroStrategy) preferred
  • Strong writing, general communication, influencing, and presentation skills
  • Ability to quickly develop an understanding of internal and external customer needs and how to create and utilize backend systems, analysis, automation, self-service, and visualization to support them
  • Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high-intensity business environment
  • Comfortable interacting with all levels of business people
  • Proactive individual, comfortable prioritizing, and balancing workloads
  • Experience in change management and/or working within a rapidly evolving business

What’s needed- Basic Qualifications:

  • 5+ years’ experience with report/dashboard development, data/report automation, self-service capabilities, data design and integration, data quality and governance
  • Knowledge of core statistical, Finance, analytical, or data mining techniques including basic data modeling and trend analysis

What’s needed- Preferred Qualifications:

  • Bachelor’s or Master’s degree preferred in Information Technology, Computer Science, Engineering, Business Management or similar discipline

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more