Executive Housekeeper

2 months ago

Jacksonville, United States DoubleTree by Hilton Hotel Jacksonville Riverfront Full time

Executive Housekeeper

What will I be doing?

As an Executive Housekeeper, you would be responsible for performing your position's responsibilities in alignment with our Brand Standards and driving company success through performing the following tasks to the highest standards.

  • · Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
  • · Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
  • · Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
  • · Ensures carpet and floor maintenance program is in compliance with standards.
  • · Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured.
  • · Hires, supervises, counsels, and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
  • · Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
  • · Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets, and schedules. Conducts departmental meetings.
  • · May be required to do other duties and special projects as assigned by the general manager 
  • · Ability to lead, direct and inspire team members to reach goals and objectives of the department 
  • · Knowledge of and ability to adhere to all departmental policies, procedures, safety standards including OSHA and bloodborne pathogen and grooming standards
  • · Knowledge of proper use of all cleaners and cleaning equipment 
  • · Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands. 
  • · Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
  • · Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
  • · Ability to manage Department Financials, Checkbooks, Inventory, Forecasting, and Budgeting.

    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    · Hospitality - We're passionate about delivering exceptional guest experiences.

    · Integrity - We do the right thing, all the time.

    · Leadership - We're leaders in our industry and in our communities.

    · Teamwork - We're team players in everything we do.

    · Ownership - We're the owners of our actions and decisions.

    · Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    · Quality

    · Productivity

    · Dependability

    · Customer Focus

    · Adaptability

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

    Source: Hospitality Online

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