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Manager, Patient Services Technology

3 months ago

Bridgewater, United States Insmed Incorporated Full time

Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Named Science's Top Employer in 2021, 2022, and 2023

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we were named the No. 1 company to work for in the biopharma industry in Science's Top Employers Survey for three years in a row.  

 

 

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.  

 

Overview The Manager of Patient Service Technology, you will be the lead in our efforts to develop and enhance our Health Cloud capabilities. This customer-facing role requires a blend of technical expertise and business acumen, ensuring that our solutions not only meet but exceed the expectations of our stakeholders. You will collaborate closely with various business and technical teams to gather requirements and ensure Salesforce solutions meet organizational needs.

Responsibilities We are a leading company in the biotech industry, committed to enhancing patient care through innovative technology solutions. Our dedication to excellence is reflected in our state-of-the-art Salesforce Health Cloud platform, which is at the forefront of our customer engagement strategy.As a Manager of Patient Service Technology, you will be the lead in our efforts to develop and enhance our Health Cloud capabilities. This customer-facing role requires a blend of technical expertise and business acumen, ensuring that our solutions not only meet but exceed the expectations of our stakeholders. You will collaborate closely with various business and technical teams to gather requirements and ensure Salesforce solutions meet organizational needs.Key Responsibilities:

Design, develop, and implement customized solutions within Salesforce Health Cloud including custom objects, fields, Lightning components, and Apex triggers.Work closely with business and technical teams (IT, Patient Services, Compliance, Data Governance, Cybersecurity, Marketing) to gather and analyze requirements for Salesforce Health Cloud.Create and maintain integrations with other applications and systems using web services and APIs.Ensure Salesforce solutions are aligned with organizational goals and Patient Services team.Provide support for call center telephony and technology.Communicate effectively with business stakeholders, translating technical details into business value.Prioritize tasks and manage minor and major enhancements to the Health Cloud platform.Maintain up-to-date knowledge of Salesforce Health Cloud features and best practices.Manage technical projects, ensuring adherence to timelines and requirements.Monitor system performance and quickly resolve any issues that arise.Adhere to pharmaceutical industry best practices, including the privacy of Protected Health Information (PHI).Qualifications:Bachelor's degree in Computer Science, Information Systems, or related field.Salesforce Certified Platform Developer II certification is required.Knowledge of Salesforce architecture and APIs. Proficiency in Apex, Visualforce, and other Salesforce development technologies. Experience integrating Salesforce with other applications using web technologies such as HTML, CSS.Minimum of 5 years' experience in Salesforce platform development, with a focus on Health Cloud.Proven track record of customer-facing roles and supporting call center operations.Strong understanding of the pharmaceutical industry and patient services.Excellent communication skills, both verbal and written.Ability to gather requirements, prioritize tasks, and deliver solutions on time.Experience with Agile development methodologies.Bachelor's degree in information technology, computer science, or related field.

Travel Requirements

Up to 10% travel

#LI-JTI

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Salary Range Insmed takes into consideration a combination of candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required in the role, and external market and internal value when determining a salary level for potential new employees.

The base salary range for this job is from $111,000.00 to $156,133.00 per year

Compensation & Benefits

We're committed to investing in every team member's total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

Flexible approach to where and how we work, regionally basedCompetitive compensation package including bonus Stock options and RSU awardsEmployee Stock Purchase Plan (ESPP)Flexible Vacation Policy Generous paid holiday schedule and winter break 

ADDITIONAL U.S. BENEFITS:

401(k) plan with company matchMedical, dental, and vision plansCompany-provided Life and Accidental Death & Dismemberment (AD&D) insuranceCompany-provided short and long-term disability benefitsUnique offerings of pet, legal, and supplemental life insuranceFlexible spending accounts for medical and dependent careAccident and Hospital Indemnity insuranceEmployee Assistance Program (EAP)Mental Health on-line digital resourceWell-being reimbursementPaid leave benefits for new parentsPaid time off to volunteerOn-site, no-cost fitness center at our U.S. headquarters

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.