Client Care Advocate
3 weeks ago
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
It's an exciting time to join Brown & Brown Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for a Client Care Advocate to join our growing team in Maitland, Florida.
Employee Benefits Account Executive Service Assistant provides daily account management support in the operation of the Service Division.
Who We Are: Brown & Brown, Inc. is a growing global insurance brokerage firm delivering risk management solutions and services since 1939. Our unique culture is built on honestly, integrity, innovation and discipline and defines who we are and how we treat our customers, teammates and the communities we serve. We think of ourselves as a team, so we have teammates---not employees. We prioritize health, family, and business---in that order. We embrace and celebrate diversity, always striving to be an inclusive place where you have the power to be yourself. Traded on the New York Stock Exchange as BRO, Brown & Brown is a big company that doesn't act like one.
Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism, and trust. We embrace solutions-oriented big thinkers who are committed to results and aren't afraid to take risks. We are driven to set goals high and aim even higher.
General Responsibilities:
Provide excellent customer service to the clients' employee membership, as well as the carrier account management teams.
Assist in researching and resolving employee claim and enrollment inquiries and/or discrepancies within a reasonable timeframe.
Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and State Mandates, and other related employee benefit and compliance topics.
Understand health and benefits products, services and tools in order to educate membership of what is available through their existing program(s).
Remain current on industry trends and information, new product development, legislation, coverages, and online enrollment technology systems (e.g. carrier websites, payroll vendor systems, etc.)
Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
Assist in the documenting of service information into the internal management databases.
Client specific projects as assigned including but not limited to enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.
Assist with open enrollment meetings.
May require travel for client/enrollment meetings.
Required Qualifications:
High school diploma or equivalent
215 Life, Health, & Annuities License (or willingness to obtain within 90 days)
Organizational, verbal and written communication skills
Strong human relations and professional skills
1 - 3 years experience in a similar position
Preferred Qualifications:
Bachelors degree preferred
Computer skills to include proficient knowledge of MS Office environment
Working knowledge of BenefitPoint and ImageRight
What we offer:
Excellent growth and advancement opportunities
Competitive pay based on experience
Paid Time Off (PTO)
Generous benefits package: health, dental, vision, 401(k), etc.
Employee Stock Purchase Plan
Tuition Reimbursement and Student Loan Repayment Assistance
Mental Health Resources
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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