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Biller-HYBRID

3 months ago

North St Paul, United States Toppan Merrill LLC Full time
Job Description:

A Biller at Toppan Merrill compiles data and prepares client invoices. Processes high volume of work and has the ability to make analytical decisions. Performs a multitude of tasks and has a strong knowledge of industry services, understanding of market rates, and valued added services to clients. Has fluency in all client billing software systems.

*** This is a HYBRID role, coming into our St Paul office for trainings and meetings occasionally. ***

Essential Duties and Responsibilities

  • Gathers all project related costs, applies client specific pricing, and generates standard and complex preliminary invoices
  • Follows established billing processes
  • Reviews notes for any information or special instructions
  • Verifies correct billing addresses and client contact
  • Applies appropriate tax
  • Refers to various billing grids for pricing
  • Applies proper invoice style [established by site and/or sales rep]
  • Interprets work done by Toppan Merrill accurately matches the clients' expectations
  • Proofs all invoices - quality control; compare current invoices to past invoices to ensure consistency
  • Applies freight costs, if applicable
  • Sends invoices out for approval
  • Posts invoices
  • Submits invoice into 3rd party billing systems (ADP, ARIBA, Serengeti, etc), if necessary
  • Assists with the workflow for sales adjustment requests (SAR)
  • Provides various reports [daily, weekly, monthly]
  • Creates client profiles, if necessary
  • Tracks and applies prepayments to invoices
  • Ensures sales commissions point to appropriate sales reps
  • Produces summary of invoice report showing paid vs. unpaid invoices
  • Ability to influence others when a request does not conform to policy
  • Ability to work with other departments regarding the status of invoice payments
  • Responds timely to client questions - ability to explain the products & services the clients received from Toppan Merrill and the corresponding charges on the invoice; asks for assistance if necessary
  • Ability to respond to questions ranging from: billing, estimates, tax, over/under charges, vendor invoice costs, and sales adjustments requests
  • Aptitude to produce ad hoc report requests - i.e. cost to date, sales adjustment requests, jobs ready for billing reports, etc
  • Understands products and services offered to clients by Toppan Merrill
  • Understands costs associated with each job to maximize profitability

Additional Duties and Responsibilities

  • Resolves most questions and problems and refers only the most complex issues to higher levels
  • May adapt procedures, processes, and techniques to meet the more complex requirements of the position
  • Capable to meet deadlines for internal and external clients/customers
  • Data entry
  • Strong analytical skills
  • Superior customer service skills
  • High attention to detail
  • Excellent communication skills [written & verbal]
  • Ability to multi-task and work in multiple platforms at one time [word, excel, etc]
  • Strong mathematical skills
  • Actively participate in team meetings
  • Willingness to learn new tasks
  • Ability to deal with ambiguity / adapt to change
  • Team player
  • Technical aptitude
  • Ability to troubleshoot / problem solve
  • Organizational Skills / time management / ability to prioritize
  • Ability to work in fast paced environment
  • Assists with testing (new platforms, systems, etc)
  • Works under moderate supervision
  • Self motivation
  • May assist in training and orienting other employees
  • Microsoft Office Suite
  • 10 key is a plus
  • Experience with Oracle is a plus
  • Ability to interact with internal/external clients/customers in a professional manner
  • Miscellaneous duties as assigned

Minimum Education

  • Associate's degree

Minimum Experience

  • 2-3 years related work experience

Toppan Merrill is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.