Rooms Controller

4 days ago

Cleveland, United States Hotel Cleveland, Autograph Collection Full time
Description

The Hotel Cleveland is seeking a Rooms Controller to join their team. This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space. The Rooms Controller will ensure the effective management of group blocks, room inventory, VIP room blocking, assisting the Director of Revenue Management with putting rooms out of order, off market, and house use. The position will aide in maximizing yield management.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

Highly competitive wages An exceptional benefit plan for eligible associates & your family members 401K matching program for eligible associates Flexible scheduling to allow you to focus on what is important to you. Discounts with our Crescent managed properties in North America for you & your family members.

ESSENTIAL JOB FUNCTIONS:

Maintain positive and professional relations with all clients, guests, executive meetings, events, and catering teams and communicate with meeting planner(s) regarding changes to room blocks, guest rooms and suites. Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and up sell the hotel as appropriate Ensure the group functions are completed in an accurate and timely fashion: Comprehensively review Group Resumes and Daily Function Sheets for accuracy and thoroughness. Ensures all Group VIPs, suites and rooms blocks are consistent to the Group Resume. Review arrivals for the day, block rooms for VIP’s, special service request codes, and comments. Generate the following reports (Expected Departures, Expected Arrivals, Duplicate reservations, VIP Report, Comments, Out of Order/Off Market reports) Utilize arrivals report to review Special Service Request rate codes, Package rates, andEnsure blocking is complete for all special service requests Assign show rooms; review out of order and off market rooms Communicate with Housekeeping early departures, VIP, special room blocks Ensure blocking is complete for future dates/days (days prior to arrival date) Review blocked VIP rooms and communicate to Housekeeping Check the Comments Report for room changes, late check-outs, and informational messages Monitor Housekeeping status throughout the day for blocked VIP, Special Service Request, and Suite rooms Check in-house guest list with an Arrival Report or System to make sure there are no duplicates and ensure Market Segment tracking is accurate Charge credit cards for advance deposits for third parties such as: Travelweb, Orbitz, Travelocity, Priceline, and Hotwire Enter Contract (Airlines) rooming lists into the PMS, block rooms, pre-key and check in Attend weekly Group pick-up, resume meetings, and pre-convention meetings; prepare and communicate pick-up reports and rooming lists for each meeting Maintain an awareness of general hotel availability at all times Maintain a working knowledge of Convention Services, Sales, and Front Office areas, credit policy, different room types and hotel services Change and cancel reservations as guest requests. Ensure upon canceling a reservation with deposit, proper coding is completed to advise on status of deposit Take reservations for suites, properly filling in necessary information and blocking rooms.

Required Skills/Abilities:

Previous hotel front desk or hotel sales experience highly desired. Marriott experience highly desired. Ability to read, write and communicate in English

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online

  • Hotel Cleveland Rooms Controller

    2 weeks ago

    Cleveland, Ohio, United States Hotel Cleveland Full time

    Job Summary:The Rooms Controller will play a pivotal role in maximizing revenue and quality service levels for guests at Hotel Cleveland. This position requires a strong understanding of hotel operations and revenue management strategies.Responsibilities:Ensure the hotel is set up for success by blocking guestrooms and balancing room types to enhance revenue...

  • Instrumentation and Control Specialist

    2 weeks ago

    Cleveland, Ohio, United States MasterTech Full time

    Job Title: Instrumentation and Control TechnicianMasterTech is seeking a skilled Instrumentation and Control Technician to join our team in the Cleveland, OH region. As an Instrumentation Field Service Technician, you will work with a large Industrial Instrumentation, Air Drying and Sampling provider, providing room for internal advancement, training, and a...

  • Automation Controls Specialist

    4 weeks ago

    Cleveland, Ohio, United States Trane Technologies Full time

    Job SummaryAs a Controls Technician Intern at Trane Technologies, you will assist the Project Management team in completing building automation and temperature control projects. This role provides support labor to an existing crew of field personnel, offering a clear picture of the life of a Controls Technician.Key ResponsibilitiesSupport project teams in...

  • Quality Control Specialist

    3 weeks ago

    Cleveland, Ohio, United States The Gent Machine Company Full time

    Job SummaryWe are seeking a highly skilled Quality Control Inspector to join our team at The Gent Machine Company. As a Quality Control Inspector, you will be responsible for ensuring that our products meet the highest standards of quality and accuracy.Key ResponsibilitiesInspect and test products to ensure conformance to specificationsPerform first...

  • Industrial Control Systems Engineer

    3 weeks ago

    Cleveland, Ohio, United States Applied Industrial Technologies Full time

    Industrial Control Systems EngineerWe are seeking an experienced Industrial Control Systems Engineer to join our team at Applied Industrial Technologies. As an Industrial Control Systems Engineer, you will be responsible for designing, implementing, and maintaining industrial control systems for our customers.Key Responsibilities:Design and implement...

  • Instrumentation and Control Technician

    2 weeks ago

    Cleveland, United States MasterTech Full time

    Instrumentation Field Service Technicians are needed in the Cleveland OH region. Working with a large Industrial Instrumentation Air Drying and Sampling provider. This position provides room for internal advancement training and consistent travel schedule. Candidates will travel between Western Pennsylvannia Northern Ohio and West Virginia. Compensation:...

  • Instrumentation and Control Technician

    2 weeks ago

    Cleveland, United States MasterTech Full time

    Instrumentation Field Service Technicians are needed in the Cleveland OH region. Working with a large Industrial Instrumentation Air Drying and Sampling provider. This position provides room for internal advancement training and consistent travel schedule. Candidates will travel between Western Pennsylvannia Northern Ohio and West Virginia. Compensation:...

  • Rooms Inventory Manager

    3 weeks ago

    Cleveland, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Rooms Controller will play a crucial role in maximizing revenue and quality service levels for guests at Hotel Cleveland. This position requires a strong understanding of hotel operations and revenue management strategies.ResponsibilitiesEnsure the hotel is set up for success by blocking guestrooms and balancing room types to enhance revenue...

  • Room Attendant

    1 month ago

    Cleveland, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Room Attendant

    4 months ago

    Cleveland, United States Hotel Indigo Cleveland Gateway Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Room Attendant

    3 months ago

    Cleveland, United States Hotel Indigo Cleveland Gateway Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Room Attendant

    4 months ago

    Cleveland, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Rooms Inventory Manager

    4 weeks ago

    Cleveland, Ohio, United States Aimbridge Hospitality Full time

    Job SummaryThe Rooms Controller will work in partnership with Revenue Management and Front Desk to maximize revenue and quality service levels for guests. This role requires a high school diploma and 2-4 years of experience in a similar field.ResponsibilitiesEnsure the hotel is set up for success by blocking guestrooms and balancing room types to enhance...

  • Industrial Control Systems Engineer

    3 weeks ago

    Cleveland, Ohio, United States Applied Industrial Technologies Full time

    Industrial Control Systems EngineerWe are seeking an experienced Industrial Control Systems Engineer to join our team at Applied Industrial Technologies. As an Industrial Control Systems Engineer, you will be responsible for designing, implementing, and maintaining industrial control systems for our customers.Key Responsibilities:Design and implement...

  • Travel Operating Room Nurse

    4 weeks ago

    Cleveland, Ohio, United States JobFlurry-Lensa-US Full time

    Job Title: Travel Operating Room NurseWe are seeking a skilled Travel Operating Room Nurse to join our team. As a Travel Operating Room Nurse, you will be responsible for providing high-quality patient care in a fast-paced operating room environment.Job Summary:This is a travel nursing opportunity for a skilled Operating Room Nurse to work in a top-rated...

  • Industrial Control Systems Engineer

    3 weeks ago

    Cleveland, Ohio, United States 9290-FCX Performance, Inc Full time

    Unlock Your Potential as an Industrial Control Systems EngineerAt 9290-FCX Performance, Inc, we're seeking a skilled Industrial Control Systems Engineer to join our team. As a key member of our engineering team, you'll be responsible for designing, implementing, and maintaining industrial control systems for our clients.Key Responsibilities:Design and...

  • Travel Operating Room Nurse

    4 weeks ago

    Cleveland, Ohio, United States Focus Full time

    Job Title: Travel Operating Room NurseWe are seeking a skilled Travel Operating Room Nurse to join our team at Focus Staff. As a travel nurse, you will have the opportunity to work in various healthcare settings and locations, gaining valuable experience and skills.About the JobThis travel nursing job is for a 13-week contract in Cleveland, OH. The ideal...

  • Travel Operating Room Nurse

    4 weeks ago

    Cleveland, Ohio, United States Focus Staff Full time

    Job Title: Travel Operating Room NurseWe are seeking a skilled Operating Room Nurse to join our team of travel healthcare professionals. As a travel nurse with Focus Staff, you will have the opportunity to work in a variety of settings and locations, while enjoying the benefits of a stable and supportive employer.About the JobThis travel Operating Room Nurse...

  • Travel Operating Room Nurse

    3 weeks ago

    Cleveland, Ohio, United States Focus Staff Full time

    Job Title: Travel Operating Room NurseWe are seeking a skilled Operating Room Nurse to join our team of travel healthcare professionals. As a travel nurse with Focus Staff, you will have the opportunity to work in a variety of settings and locations, while enjoying the benefits of a stable and supportive employer.About the JobThis travel Operating Room Nurse...

  • Travel Operating Room Nurse

    3 weeks ago

    Cleveland, Ohio, United States Focus Staff Full time

    Job Title: Travel Operating Room NurseWe are seeking a skilled Operating Room Nurse to join our team of travel healthcare professionals. As a travel nurse with Focus Staff, you will have the opportunity to work in a variety of settings and locations, while enjoying the benefits of a stable and supportive employer.About the JobThis travel Operating Room Nurse...