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Group Coordinator-Full Time

3 months ago

Las Vegas, United States Caesars Entertainment Full time
Responsibilities/Purpose

The Group Reservations Coordinator handles all room related details contracted by the Caesars Entertainment Sales Team for their properties in the Las Vegas market. The Group Reservations Coordinator will act as a liaison between the group's contact(s) and all support departments for room related details. This position is responsible for the data processing and validation of all details obtained from rooming lists, internet bookings, and reservations created via third party applications.

Job Functions

  • Responsible for, but not limited to, creating and monitoring room blocks in multiple systems to ensure maximization of revenue, entering rooming lists into the hotel system, facilitating input of group rooming list via outside systems and/or uploads, and the execution of a group's negotiated room related concessions.
  • Will become familiar with contract details and seek clarification in the event there is uncertainty; will be able to clearly explain the specifics of all assigned contracts.
  • Manage room blocks through regular observation and the creation of detailed reports.
  • Must possess the ability to effectively communicate and efficiently respond to the group's rooms contact both verbally and in writing. These communications will include, but not limited to, introduction letters, key date reminders, pick-up information and reports, attrition preparation.
  • Using the resources available to the coordinator they will ensure due dates are adhered to and are communicated to the group's contact.
  • Provide professional guidance to the group in accordance with company policy.
  • Are responsible for creating/entering special billing profiles, building web-links and maintaining numerous tracking spreadsheets for historical/financial purposes.
  • Offers and sell room and suites in a manner that maximizes occupancy and revenue; following department procedures and/or obtaining proper authorization for exceeding room blocks or offering and/or extending special rated rooms/suites.
  • Attends mandatory meetings with clients, as well as any internal meetings deemed necessary to ensure details are properly executed.
  • Notifies the necessary support departments of any time sensitive room related details (revenue, service, scheduling) in a timely manner.
  • Answers the department's main Group Reservations phone line and will be prepared to make, change, cancel or answer questions the caller may have regarding a group's rates/availability, hotel facilities, services and special promotions.
  • Has specific duties to adhere to; detailed in the department procedure manual. Timely completion will be monitored by the Group Reservation Supervisors and Manager.
  • Treats all guests and team members with courtesy and respect. Acts as a role model; always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. Demonstrates a willingness to assist guests and team members by anticipating their needs.
  • Interacts with clients, customers, and internal departments in a professional manner during all interactions.
  • Is required to meet or exceed the established department services levels, as well as the expectations set by the client and/or customer's expectations.
  • Is appropriately groomed and wears professional attire following the guidelines established by the company and department.
  • Is empowered to think, act and make decisions that are in the best interest of the company.
  • Able to prioritize and complete duties as assigned; handle multiple, often high-pressure, tasks.
  • Must have excellent verbal and written communication skills.
  • Adheres to all company policies, regulatory and state/federal laws.
  • Immediately notifies Manager of discrepancies, safety concerns, breakdowns in service.
  • May be assigned special projects as deemed necessary by Management.


Essential Requirements

Education:

  • High School Diploma or equivalent required


Experience:

  • 1 year Customer Service, Sales, Convention or Group Reservations experience.
  • Proficient in MS Office with an emphasis on WORD, EXCEL and OUTLOOK.
  • 1 year of LMS experience required.


Abilities:

  • Must be able to type and be computer literate.
  • Must be 18 years of age or older.
  • Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner.
  • Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
  • Must be able to read, write, speak and understand English.
  • Must be able to work in high and low stress areas.
  • Must be able to maintain a flexible working schedule based on business demands.
  • Must be able to work in close quarters.
  • Must be multi-task oriented.
  • Excellent interpersonal communications, team building and problem-solving skills are required.
  • Must be able to work with minimal supervision.
  • Ability to perform full duties of dexterity and visual perception.
  • Maintain a clean and organized work environment.
  • Must be proficient in all required systems and have a sound knowledge of all CET and partner properties assigned to the LV Regional Contact Center.
  • Must have a good attendance record and a stable work history.


Desired Skills:

  • Hotel experience and/or convention industry experience preferred.
  • CVENT/Passkey experience appreciated.


Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload or technical developments).

About us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.