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Account Manager

4 months ago

Greenville, United States ATS Automation Full time
Job Description

 

We engineer a sustainable future
 
Process Automation Solutions is one of the leading manufacturer-independent suppliers of complete automation solutions for the process and manufacturing industries. The company currently employs more than 1,600 people with a global presence in Europe, the Americas, and Asia. Our operational activities focus on the design of process control systems and their vertical integration into the overall business process. We offer complete services from the concept to commissioning, from the field level through process control level to corporate management level. Process Automation Solutions is a company of ATS Corporation.

Overview:

The Account Manager maintains solid relationships with the company's key clients. The Account Manager is globally responsible for one or more accounts, ideally located close to most Process automation Solutions (PAS) key accounts. The Account Manager´s tasks and responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided and identifying new business opportunities for key clients.

Essential Job Functions:

•    Developing and sustaining solid relationships with key clients that brings and creates the best value; represents the entire PA value proposition toward customers.
•    Develops a thorough understanding of key clients' needs and requirements and prepares customized solutions together with operational management.
•    Drives activities and opportunity pipeline for the development of offers, which are aligned to customer needs and strategic growth. Understands short-, medium- and long-term visions and requirements of the customers in the direction of PAS services and strategy.
•    Negotiates contracts with key clients and meets established deadlines for the fulfillment of each client's long-term goals.
•    Communicates and collaborates with Operations Management, Marketing, Business Development, and other departments to ensure that key clients’ needs are met.
•    Complies with company's CRM systems for managing and tracking sales progress and KPI's. Manages his clients actively in the CRM systems.
•    Compiles reports on account progress, goals, and forecasts for cluster management and stakeholders.
•    Addressing and resolving key clients’ concerns and complaints.  
•    Coordinates pre-sales and post-sales follow-up, achieving and exceeding weekly and monthly KPIs.
•    Monitoring market trends and providing regular competitor feedback.
•    Maintaining the security of confidential documents.
•    Other duties as assigned.

Additional Information


Required Qualifications:

•    Bachelor’s degree in business administration, marketing, engineering, or related field and 5 years related experience; or equivalent combination of education and experience.  With a deep technical understanding of PAS portfolio of automation solutions and services.
•    Proven experience in key account management in related Life Science Industry and/or adjacent business field and industries.
•    Proven negotiation and leadership skills.
•    Strong experience in document management systems (e.g., SharePoint and Teams).
•    Customer-oriented, must be a patient individual and result-driven always striving to achieve set goals and targets, able to deal with difficult clients, self-motivated, and have ability to handle multiple simultaneous tasks and meet tight deadlines.
•    Understanding of standard sales analyses and ability to apply the results.
•    Analytical skills in building forecasts and maintaining an accurate and comprehensive consumer and prospective consumer database.
•    Proficiency in Microsoft Suite Applications and Salesforce CRM.
•    Strong analytical and troubleshooting skills.
•    Excellent oral and written communication skills.
•    Ability to work successfully independently or in a team environment.
•    Ability to travel up to 50 % of the time. 
•    Must be able to read, write, speak, and understand English.

Responsibilities for Health, Safety and Environment:

    Work in compliance with divisional health, safety, and environmental procedures.
    Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods.
    Report any unsafe conditions or unsafe acts. 
    Report defects in any equipment or protective device.
    Ensure that the required protective equipment is used for the assigned tasks.
    Attend all required health, safety, and environmental training as required
    Report any accidents/incidents to supervisor
    Assist in investigating accidents/incidents.
    Refrain from engaging in any prank, contest, feat of strength, unnecessary running, or rough and boisterous conduct.

Physical Requirements:
    Ability to travel up to 50% of the time.
    Sitting for extended periods of time at a desk or table.
    Working on computer and related peripherals 90% of the time.
    Hearing and speaking to exchange information to work with team members and clients – in person, on the phone, or via virtual calls.
    Seeing to read and write, exchange emails, conduct work, and prepare documents and reports.

Process Automation Solutions is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Process Automation Solutions will take steps to assure that people with disabilities are provided reasonable accommodation. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PA-LSNA-HR@pa-ats.com 

This job description is not an exhaustive list of all possible responsibilities, duties, or tasks.