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Field Service Manager

3 months ago

Pasadena, United States Flowserve Corporation Full time

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Role Summary:

The Field Service Manager leads a team of field service technicians and coordinates all troubleshooting and repairs of all Flowserve and Non-Flowserve products for customers in industries such as oil and gas, chemical, nuclear, coal, mining and water/wastewater industries. The job also involves coordination of all the CSCs in a region and train their Field service technicians, create a pool of resources that are available to customers outside of their region, in case of demand. Scope of work includes T/A tracking and coordinating T/As in a region.

Responsibilities:

  • Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according FLS and Customer safety regulation and rules. Responsible for organization of required equipment (tools, PPE, ...).

  • Make direct, in-person service calls in response to customer requests.

  • Assess mechanical / instrument / electric related problems and take actions to resolve promptly.

  • Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.

  • Ensure that equipment is installed successfully and on schedule.

  • Check equipment prior to start-up and assess start-up performance.

  • Work side-by-side with our customer’s personnel and lead work crews as required.

  • Monitor the maintenance and performance of Flowserve equipment.

  • Train customers in the proper procedures for operating and maintaining Flowserve products.

  • Identify field service sales opportunities for sales to follow up, quote, and present to the customer.

  • Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers.

  • Collaborate effectively with the supporting organizations of Flowserve, including the repair centers and commercial organization.

  • Maintain organized, accurate, timely records, including daily reports, jobs quoted, jobs performed, and time and materials charged using Flowserve designated systems and processes.

  • Supervise and perform inspections and testing on customer site, workshop, or third-party repair facility.

  • Perform start up troubleshooting on site or via online support.

  • Inspection / reporting of damaged claimed products on site.

  • Perform last minute risk analyses, risk assessments on site.

  • Regular contact with the local base as well as all the manufacturing plants and QRCs in order to access technical information, guides, procedures etc.

  • During non-booked season, extend support / assist their local QRC / factory where they are based out of.

  • Communicate and support with root cause analysis within FLS and the customer.

  • Able to interface well with customers always presenting a positive perception of the company.

  • Complete and submit the final report prior to leaving job site.

  • Communicate by word and actions Flowserve’s values for ethics, safety, and quality.

  • Additional duties as assigned

Requirements:

  • Experience within Industrial and pump experience

  • Able to work well without supervision and interface well with customers always presenting a positive perception of the company.

  • Experience with assembly, test, trouble shooting of all or any of the FCD product lines.

Preferred Experience / Skills:

  • Proficient in all factory testing requirements including testing software and troubleshooting of digital products.

  • Autonomous, extensive travel, both domestic and international.

  • Excellent documentation skills regarding service reports and other documentation.

  • Clear, accurate and professional verbal and written communication.

  • Proficient computer skills for accessing and navigating systems including Oracle, SAP, IGS (Villach), PNXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, -Word, -Outlook, -Teams, etc. Adapt to AMP system as soon as this is implemented in FCD.

  • Independently organize travel, rental car, flight, hotel, and related site access / permits.

  • Prior job preparation including valve data, tools, torque values, etc.

  • BS or BA Degree in relevant field and 8-10 years relevant experience

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits.

Req ID : R-10630

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.