Project Manager

3 months ago

St Paul, United States The Vomela Companies Full time

JOB SUMMARY

Responsible for managing customer accounts and programs, along with other Customer Service functions. Manage accounts and projects with complex components involved. Recommend various products or production methods that meet project requirements. Identify and initiate improvements to assigned accounts and processes.

DUTIES & RESPONSIBILITIES

  • Manage overall scope of accounts and programs.
  • Delegate project tasks to team members as appropriate.
  • Assist in training team members.
  • Create and maintain assigned account documentation.
  • Ensure accurate, on-time delivery of customer jobs.
  • Work closely with the project team and clients on project details, delivery schedules and all concerns relating to jobs.
  • Process requests for quotes (RFQ) from selling business units and assigned clients as needed.
  • Manage project costs to ensure budgets are maintained. Work with sales team and adjust sales dollar amount as needed based on client driven modification.
  • Review job specification documents to ensure jobs are produced accurately.
  • Manage the client art approval process via PDF proofs, CAD drawings, strategic drawings, and other items as outlined by other departments.
  • Work closely with other departments in developing and maintaining accurate records for production planning/scheduling, inventory control, and other related items.
  • Convert estimates to jobs in system software.
  • Work with teams to schedule production due dates for jobs.
  • Review complex jobs and/or jobs worth $20k + and schedule production meetings as appropriate.
  • Submit RFQ and documentation to the planning team.
  • Monitor jobs, modify jobs as needed, and communicate any problems or cost changes to clients, sales team, and related production departments.
  • Coordinate and facilitate purchase order requests for outside vendors. Follow up as required.
  • Manage and coordinate field work with outside vendors.
  • Invoice finished jobs in a timely manner (goal is 3-5 business days after job completion).
  • Process client complaints and ensure all issues are resolved and processed in a timely manner and appropriate costs are passed on when applicable. Report non-conformance issues and document external issues when applicable.
  • Communicate professionally with sales and with customer contacts.

CRITICAL SKILLS

  • Effectively communicate client requirements to all related departments.
  • Sound understanding of the company's manufacturing capabilities.
  • Ability to handle complex projects - projects that ship to multiple locations that are manufactured across various production platforms along with complex pack out requirements.
  • Understand industry substrates and manufacturing methods.
  • Problem solving.
  • Microsoft Office Suite knowledge.
  • ERP system knowledge.

EDUCATION/EXPERIENCE

  • BS or BA Degree in a related field, or equivalent in education, training, and experience.
  • Minimum of 4 years of experience, preferably in a customer support, project management, and/or graphics environment.

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