Restaurant Innovation Specialist

3 weeks ago

Plano, United States Raising Cane's Full time

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Your Role at Raising Cane’s:
The Restaurant Innovation Specialist improves restaurant efficiencies by validating new equipment, smallwares, and back-of-house processes, ensuring all aspects are considered thoroughly for rollouts. They work closely with operators to identify challenges, gather feedback, and provide innovative solutions. This role also supports various departments in developing training materials, rollout plans, and staying up to date on standard operating procedures.

Your Impact and Responsibilities:
• Supports the Restaurant Innovation Manager with key initiatives, new restaurant openings (NRO), rollouts, and food truck operations support
• Collaborates with restaurant operators, growth, and business unit teams to support non-traditional openings, gathering and sharing feedback directly with the Innovation team
• Understands and aligns with the purpose, scope, objectives, and success metrics of projects and initiatives
• Provides support for innovation initiatives in restaurants and delivers feedback during and after visits to the Innovation team
• Observes multiple restaurants over extended periods based on project complexity and the number of impacted locations
• Partners with various restaurant support departments to pilot and test operational processes
• Acts as a liaison between restaurant operators and the Innovation team
• Supports the evolution of new and existing prototypes from an operations perspective, guiding design changes based on feedback from Restaurant Leaders
• Stays current on all in-restaurant initiative focusing on their impact on operations, design, layout, equipment, and throughput
• Provides support for food truck operations and other company events as needed

Requirements for Success:
• Restaurant industry experience
• Bachelor’s degree in related field or equivalent experience
• Ability to quickly make decisions and changes on the fly to support restaurant needs
• Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and highly energetic with strong written and verbal communication skills
• Able to work effectively and efficiently both independently and collaboratively
• Microsoft Proficient: Excel, PowerPoint, and Word
• Travel up to 50% of the time

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