Medical Support Assistant
5 days ago
The Advanced Medical Support Assistant provides specialized and expert administrative patient support.
Coordinates with the patient community care team to review the clinic utilization by using various reports (Community Care Dashboard, consult toolbox)
Utilizes numerous advanced patient systems in support of multiple Community Care and VA clinics involved in an interdisciplinary coordinated care delivery model
Coordinates with patient care team to review appointment availability in the community
Participates in team huddles and meetings to manage and plan patient care; setting priorities and deadlines, adjusting flow and sequencing of work to meet team and patient needs
Communicate with non-VA medical facilities; facilitate and process secure messaging with the patient and team
Utilizes numerous advanced patient systems in support of Community Care and VA clinics involved in an interdisciplinary coordinated care delivery model
Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules established by VACC processes and HIPPA
Determine eligibility for care and enroll, if needed
Create referrals/authorizations for episodes of care prior to care being received, and applying an appropriate cost for obligation management if appropriate, confirming authorized services and validity dates
Work with VACC contractors, vendors/agencies to ensure timely appropriate care is provided for Veterans
Schedule appointments per the scheduling policy accurately and in a timely manner
Daily review of active/pending/scheduled consults for accuracy and disposition
Follow-up for medical documentation once appointments have occurred
Ensure medical documentation is scanned to chart for timely consult closure and ongoing care needs are met
Manage communication, to include but not limited to the phone lines/voicemails/inbound faxes in a timely and appropriate manner
Manage/use all programs associated with VACC (e.g., computerized medical record, VASO, SharePoints, VSE, Refdocs, Right fax, FBCS, HRSM, PPMS, VISTA and use of portals and databases)
Manage hospital notifications, portal notifications, billing questions and suspended claims
Manage consults with local and National contracts
Total Rewards Medical Support Assistant:
vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
Work Schedule: Monday - Friday, 8:00am to 4:30pm
Pay: Competitive salary and regular salary increases when setting pay, a higher step rate of the appropriate grade may be determined after consideration of existing pay, higher or unique qualifications, or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior (work experience) or military service experience.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Authorized
Virtual: This is not a virtual position
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized
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