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Director of Clinical Services, RN

3 months ago

Davie, United States Pinnacle Home Care Inc. Full time

Who We Are?
Our Mission at Pinnacle Home Care is Changing lives through the art of the experience. Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by a home health professional who is passionate about delivering exceptional, quality care to the communities that we serve.
We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold.

Why join us?

  • Award winning - "Top places to work 2020 and 2021" "Healthcare workplace Innovator" "Top 100 Agency HomeCare Elite", "Fast 50 Tampa's 50 Fastest Growing Companies", "Florida's Fastest Growing Home Health Care Agency"
  • Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
  • Live QA team that assists with the OASIS process leaving clinicians with minimal documentation
  • Competitive salary and benefits, 6 paid holidays, 401k with generous company match
  • Comprehensive and ongoing training, work/Life balance, more family time, fun and relaxation

Summary
The primary role of a Pinnacle Home Care Director of Clinical Services is to ensure the morale, passion for clinical excellence, focus & performance of their clinicians and clinical teams. As a Pinnacle leader, it is expected that this will be accomplished by a Laser focus to teach, develop, motivate, and MAKE THEIR TEAMS BETTER every day. This focus will ensure our leaders ability to always answer the question, "Who Have I Made Better Today".
Additionally, the Director of Clinical Services is responsible for ensuring that patient care is coordinated and managed appropriately. The Director of Clinical Services is responsible for ensuring that care and services are delivered appropriately as well as the supervision of clinical personnel.

Responsibilities

  • Receives case referrals. Reviews available patient information related to case, including disciplines required, to determine home care needs. Assigns appropriate clinicians to case
  • Reviews and evaluates each case by reviewing the services provided by clinicians, conferences, record review, discusses and verifies impressions, instructs, and guides clinicians to promote more effective performance and delivery of quality home care services, and is always available during operating hours to assist clinicians as appropriate
  • Reviews patient's clinical diagnosis, medications, procedures, and clinical course
  • Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care
  • Attends case conference meetings with organization personnel to facilitate coordination of care
  • Conducts quarterly record reviews and communicates findings and recommendations to Senior Director of Clinical Services and appropriate organization personnel
  • Assists in the screening and interviewing process of new organization personnel and makes recommendations for employment of individuals. Assists in the orientation of new organization personnel
  • Participates in the planning, implementation, and evaluation of Inservice and continuing education programs
  • Assists in the formulation, revision, implementation, and evaluation of policies and procedures, as well as strategic goals and objectives
  • Complies with accepted professional standards and principles
  • Utilizes a consistent focus on the Sacred Seven to provide and great work and operating environment
  • Leads team by Agency Mission, Vision and Values
  • Lives to the Pinnacle Behavior Standard to "Maintain a positive work environment by acting in a manner so that you get along with all customers, vendors, co-workers and management."
  • Supervises, Coaches and Mentors Clinical Managers and Clinical Assistants in compliance with Standard Operating Procedures
  • Promotes Case Management with Field Clinicians
  • Ensures continued education occurs in the field and during planned 1:1 meeting with clinicians consistently
  • Participates in public relation and community activities that promote the Organization's role as an effective member of the health care delivery system
  • Monitors SHP reports for Agency current performance measures, outcome measures and HHCAHPS scores
  • Collaborates with Executive Director of Clinical Excellence for tools and resources to support clinical excellence and performance
  • Promotes the use of patient portal, physician portal and Synzi
  • Promotes Telehealth visits to support appropriate visit utilization
  • Functions as the CMS Clinical Manager: Will be always available during operating hours and will provide oversight of all patient care services and personnel including making patient and personnel assignments; coordinating patient care; coordinating referrals; assuring patient needs are continually assessed: and assuring the development, implementation, and updates of the individualized plan of care
  • Performs other duties and activities as delegated by the Senior Director of Clinical Services.

Qualifications
 Education/Experience

  • Registered nurse with current licensure to practice professional nursing in the state
  • Graduate of National League for Nursing accredited school of nursing. BSN degree is preferred.
  • Two years management or supervisory experience in home health care

Knowledge, Skills and Abilities

  • Ability to comply with accepted professional standards and practice
  • Ability to comply and maintain current CPR certification
  • Ability to deal effectively with high levels of stress
  • Demonstrates excellent observation, organization, verbal, and written communication skills
  • Proficient in Computers, Microsoft, EMR and Technology
  • Knowledge of governmental regulations and ACHC standards
  • Demonstrates excellent observation, organization, and verbal and written communication skills.
  • Proficient in Computers, Microsoft, EMR, and Technology.
  • Knowledge of business management, governmental regulations, and ACHC standards.
  • This position requires that the employee is willing and able to meet the physical requirements as necessary.

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.