Float Lead Resident Assistant

The Float Lead Resident Assistant will train the newly hired Resident Assistants and act as a resource and guide throughout the introductory period. Serve as a role model ensuring the success of the mentee by proving a positive onboarding experience and supporting our Mission and Core Values. The Float Lead Resident Assistant (FLRA) is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods including leading the assigned tasks of Resident Assistants. This FLRA role includes training and mentoring new Resident Assistants, providing hands on care, physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe, comfortable home like environment. The FLRA is responsible for acting in accordance with federal, state, and local standards and regulations and Great Lakes Management (GLM) policies to promote the highest degree of quality care and services to our residents.

Qualifications

• One (1) year experience as a Resident Assistant
• Current GLM employees must currently be meeting expectations in the RA role (must not be on any performance or attendance plan).
• Valid driver's license/acceptable driving record and reliable transportation
• Travel across GLM communities
• An unrestricted, cleared background check
• Ability to handle multiple priorities/tasks
• Good listening skills, willing spirit and a commitment for success
• Possess written and verbal skills for effective communication
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision-making skills
• Exhibit a genuine concern for the success of the mentee
• Required to meet expectations in RA role; may not be on any performance or attendance plan.
• Medication Management Certified preferred and as required per specific state requirements
• Demonstrates leadership competencies
• Good organizational skill with ability to self-start and follow through with initiative with minimal amount of supervision.
• Ability to problem solve to assist in making choices, decisions, and act in the resident's best interest
• Ability to react and remain calm in difficult situations
• Ability to handle multiple priorities
• Must be willing to travel across GLM communities

Job Responsibilities and Essential Duties:

• Reviews staff schedules, ensures appropriate staffing coverage, and contacts alternative employees as needed to fill staffing vacancy using variable staffing model, monitors attendance & daily break schedule
• Leads daily standup, encourages active participation and teamwork within the changing shifts
• Ensure monthly resident weight / vital signs are completed
• If Nurse is not available, receives delivered medications, ensures they are appropriately stored/accounted for in narcotic count. Able to facilitate faxes of new orders to the pharmacy
• Reviews, reads, notates, and initializes Daily Log (if applicable) or read communication board to document and learn about pertinent about residents
• Participates in the development of resident Individualized Service Plans (ISP) and regular updates
• Greets guests, family members, residents, and employees
• Communicates with family & residents with empathy as needed
• Responsible for their designated group of residents
• Ensures the established safety regulations are always followed
• Notifies supervisor if a resident has increased care needs

Essential Duties: Resident Care

• Checks residents for changes in skin condition such as skin, behavior, alertness, weight, dietary and participation in activities
• Responds to security system & resident pendant calls promptly & immediately; takes appropriate action including resetting pendants
• Answers, directs and/or responds to phone calls in a timely, courteous, and professional manner
• Assists with continence management & disposes of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care precautions
• Helps residents maintain independence, promote dignity and physical safety of each resident adhering to the standards of Resident Rights
• Assists residents with activities of daily living (ADLs) and Invite, Encourage, Assist (IEA) residents to activities as indicated on ISP
• Engages residents in life skills & other life enrichment activities throughout the day in reminiscence
• Strives to understand & respond to each resident with empathy, always mindful of the resident's unique communication patterns, history, basic human needs
• Maintains an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment
• Assists each resident with their ever-changing needs due to cognitive and physical loss

Essential Duties: Risk Management & Safety

• Partners with community team to ensure community follows OSHA requirements and promotion of Risk Management programs and policies, adherence to safety rules and regulations
• Practices safety procedures always including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) & Lockout/Tagout procedures
• Reports all accidents/incidents immediately
• Reports all unsafe and hazardous conditions/equipment immediately
• Ensures any cords, carts, equipment, and other hazards are kept out of the way at all times, not blocking exits and in compliance with fire codes
• Complies with all infection control techniques, placement of bio-hazard containers and removal techniques, procedures, and policies
• Understands and practices the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials
• Reports occupational exposures to blood, body fluids, infectious materials, sharp sticks & hazardous chemicals immediately
• Ensures oxygen tanks are stored safely, exchanges guest/resident's tanks when empty and monitors to make sure liters of oxygen are at prescribed levels
• Practices routinely good Standard Care Precautions of cleanliness, hygiene, and health standards

Essential Duties: Housekeeping & Laundry Services

• Maintains and cleans resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping and mopping as needed
• Washes resident's laundry as noted in the ISP and as needed
• Washes and folds dining room linens and napkins
• Completes assigned housekeeping tasks
• Maintains common areas clean and tidy at all times

Essential Duties: Dining Service

• Serves meals in the dining room and works in the dining room as assigned
• Promotes and ensures a pleasant dining experience during all meals
• Assists with dining room set up and clean up as assigned
• Follows residents' diets as indicated on Individualized Service Plan (ISP), Confidential Diet Board/Chart
• Observes, notes, documents in available communication tool for changes in eating habits
• Responds to the dining needs of the residents and guests while maintaining hospitality and service standards
• Provides room service delivery as needed
• Safe food handling is always practiced preventing an outbreak of food borne illness in compliance with universal care precautions

Essential Duties: Specific Responsibilities for the Float Lead Resident Assistant

• The Float Lead RA performs the duties listed within and supervises Resident Assistants in the duties listed below
• Effectively communicates availability to Float team supervisor
• Provide effective and professional support for RA team
• Initiate support to Nursing team and accepts delegate duties as assigned
• Adapts to staffing changes with minimal notification
• Invite, Encourage, Assist (IEA) residents to activities and in life skills and other life enriching activities as indicated on the ISP and demographic profile
• Integrates the individual resident's life skills into their daily routine
• Blends a variety of multi-sensory experiences into the resident's day

Essential Duties: Training, and Contributing to Team Success

• Participates in training and supporting new RA employees as directed by ED/DON
• Actively participates as a member of a team and committed to working toward team goals
• Committed to serving our residents and guests through our Principles of Service
• Contributes to the overall engagement programs and processes (customer and employee engagement) including participating in the employee engagement survey and engagement improvement planning workshops
• Provides input for performance reviews, coaching and improved performance of care managers
• Attends regular meetings; Town Hall, Department Team Meetings, Individualized Service Plan (ISP) Meetings, and others as directed by the Supervisor / RCC

Training

• Fulfills all required training within the required timeframe, including the completion of all online training and study application appropriate for the position.
• Completes all training required by the state or other regulating authorities including ongoing training per regulations

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties, and hours as needs prevail.
• GLM is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Great Lakes Management Company is an at-will employer; this job description is a guideline and does not constitute a written or implied employment contract. GLMC is an EO Employer/Vets/Disabled.

---