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Business Analyst

2 months ago

Albuquerque, United States Amentum Full time

Amentum is currently seeking  a Business Analyst to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

As a member of the team, you will:

  • Receive tasks from a variety of sources to include Email, IM, phone, ticketing systems and in person.
  • You will self-identify projects and receive them from the customers.
  • Perform inventory management and asset tracking, analyze data and generate reports to identify trends; you will collaborate with cross-functional team, vendors and stakeholders. 
  • You will help our field techs update the trouble ticketing system with accurate and clear troubleshooting steps. 
  •  You will help put in cyber security requests to add software to our classified systems and research the origins of COTS (Commercial off the shelf) software.
  •  This work will largely take place in our classified SCIF environment and will require the selected candidate to obtain an SCI clearance upgrade. 
  • Due to the nature of the work, all the tasks must be performed onsite.

Minimum Qualifications:

  • Must have Bachelors degree in a computer science field and 2 years of experience or an Associates degree in a computer science field and 5 years of experience or a High School degree/GED and related computer science experience  a OR equivalent.
  • Related experience can be substituted for relevant education and vice versa.
  • Have an active DOE Q Top Secret Clearance for onsite support or DOD Top Secret Reciprocity
    • Must be able to obtain a SCI for onsite support.
    • Must be willing to take and pass a Polygraph, if necessary Strong understanding of IT concepts, terminology, and troubleshooting procedures. Familiarity with various hardware and software systems commonly used in an IT environment.
    • Strong understanding of IT products, services, and solutions commonly used in a business setting.
    • Knowledge of procurement processes
    • Proficiency in using inventory management and asset tracking systems.
    • Ability to analyze data and generate reports to identify trends.
    • Knowledge of ticket routing and dispatching processes and best practices. Ability to prioritize and assign tickets based on urgency, impact, and available resources.
    • Excellent organizational and time management skills to effectively manage and track assets and inventory.
    • Strong attention to detail to ensure accuracy in recording and tracking assets and inventory.
    • Effective communication skills to collaborate with cross-functional teams, vendors, and stakeholders.
    • Strong customer service skills to provide friendly and professional assistance to end-users.
    • Excellent verbal and written communication skills to effectively communicate with end-users, IT staff, and other stakeholders. Ability to document and update ticket information accurately and clearly.
    • Problem-solving and decision-making abilities to address inventory discrepancies, optimize stock levels, and resolve asset management issues.
    • Familiarity with LEAN principles and continuous improvement methodologies.

Preferred Qualifications:

• Have an active DOE Q with SCI or TS clearance with SCI

•Experience with Cyber Security requirements
• Windows System Administration in a large corporate environment, at least 2-4 years
• Prior working experience with National Laboratory infrastructure
• Experience working with lab and tester-based systems, including unclassified and classified data backup solutions
• Organized individual with self-drive to complete tasks
• Familiar with VMware / Virtual Machine environment

       

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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EEO including Disability/Protected Veterans