Supervisor - Slot Performance

2 months ago


Atlantic City, United States Bally’s Atlantic City Full time
DescriptionPrinciple Duties & Responsibilities
  • Inspires others with a clear direction by understanding and demonstrating an elevated level of commitment and energy in all endeavors.
  • Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
  • Conveys positive energy and enthusiasm focusing on the guest interaction.
  • Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
  • Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
  • Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
  • Keeps team well informed of property promotions and events.
  • Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
  • Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
  • Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
  • Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
  • Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
  • Takes personal responsibility for creating an atmosphere of luck.
  • Oversees repairs, modifications, and preventative maintenance on all associate slot equipment.
  • Supervises slot movements, modifications, upgrades and installations with vendors, regulatory agencies, and support areas.
  • Supervises the implementation of new products and modifications including floor plan changes.
  • Supervises the repair and maintenance of slot machines and bill changers.
  • Creates and maintains an accurate database of information on all slot related equipment, reports, and files for analytical purposes.
  • Directs investigation of customer concerns regarding slot machines, which are beyond the scope of slot service personnel.
  • Other Duties as assigned.

    Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.

    Source: Hospitality Online



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