Supervisor - Slot Performance
2 months ago
- Inspires others with a clear direction by understanding and demonstrating an elevated level of commitment and energy in all endeavors.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on the guest interaction.
- Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
- Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
- Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events.
- Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
- Addresses employee performance issues, coaches for improvement, and provides ongoing feedback.
- Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
- Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
- Takes personal responsibility for creating an atmosphere of luck.
- Oversees repairs, modifications, and preventative maintenance on all associate slot equipment.
- Supervises slot movements, modifications, upgrades and installations with vendors, regulatory agencies, and support areas.
- Supervises the implementation of new products and modifications including floor plan changes.
- Supervises the repair and maintenance of slot machines and bill changers.
- Creates and maintains an accurate database of information on all slot related equipment, reports, and files for analytical purposes.
- Directs investigation of customer concerns regarding slot machines, which are beyond the scope of slot service personnel.
- Other Duties as assigned.
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.
Source: Hospitality Online
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Manager - Slot Performance
4 weeks ago
Atlantic City, United States Bally’s Atlantic City Full timeDescription Identifies, researches, and develops opportunities for customer service improvements through introduction of new technology. Compiles and analyzes data to make strategic recommendations to management to improve department operations and optimize slot machine performance and revenue through replacement of existing product, relocation of existing...
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Dual Rate Slot Attendant/Supervisor
4 weeks ago
Atlantic City, United States Ocean Casino Resort Full timeJob DescriptionJob DescriptionAbout the RoleThe Dual Rate Slot Attendant/Supervisor is responsible for handling routine slot machine-related customer complaints and identifying situations that may require supervisor intervention. Position ResponsibilitiesServices minor machine malfunctions, preventative/routine maintenance, accurate preparation and...
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Dual Rate Slot Attendant/Supervisor
1 month ago
Atlantic City, United States Ocean Casino Resort Full timeJob DescriptionJob DescriptionAbout the RoleThe Dual Rate Slot Attendant/Supervisor is responsible for handling routine slot machine-related customer complaints and identifying situations that may require supervisor intervention. Position ResponsibilitiesServices minor machine malfunctions, preventative/routine maintenance, accurate preparation and...
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Slot Machine Service Representative
1 week ago
Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full timeJob OverviewPosition SummaryThe Slot Machine Service Representative plays a crucial role in assisting the Floor Supervisors with various operational tasks. This position involves actively engaging with guests in the casino area, providing support for Slot machine users by handling winning voucher tickets, facilitating change for players, and offering...
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Slot Technician
2 days ago
Atlantic City, United States Golden Nugget Full timeGolden Nugget - 600 Huron Ave. [Maintenance Mechanic] As a Slot Technician at Golden Nugget, you'll: Perform preventive maintenance, modifications and relocation of slot machines and peripheral devices; Rebuild parts/equipment during down time, and maintain the parts inventory as assigned; Circulate through assigned area performing repairs as necessary;...
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Slot Technician
4 days ago
Atlantic City, United States Golden Nugget Full timeGolden Nugget - 600 Huron Ave. [Maintenance Mechanic] As a Slot Technician at Golden Nugget, you'll: Perform preventive maintenance, modifications and relocation of slot machines and peripheral devices; Rebuild parts/equipment during down time, and maintain the parts inventory as assigned; Circulate through assigned area performing repairs as necessary;...
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Supervisor - Slots
2 months ago
Kansas City, Missouri, United States Bally's Kansas City Full timeMaintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.Provide operational support to the Slot Manager as necessary.Train Slot Attendants, providing each with the knowledge and appropriate direction to perform his/her duties, including technical and leadership modeling for Slot Attendants on and off the...
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Slot Technician
4 weeks ago
Atlantic City, United States Ocean Casino Resort Full timeJob DescriptionJob DescriptionAbout the RoleThe Slot Technician is responsible for performing repairs as needed on slot machines and related equipment focusing on customer service.Position ResponsibilitiesPerforms preventative maintenance, modifications, and relocation of slot machines and peripheral devicesCoordinates with the Slot Operations staff to...
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Slot Technician
2 months ago
Atlantic City, United States Ocean Casino Resort Full timeJob DescriptionJob DescriptionAbout the RoleThe Slot Technician is responsible for performing repairs as needed on slot machines and related equipment focusing on customer service.Position ResponsibilitiesPerforms preventative maintenance, modifications, and relocation of slot machines and peripheral devicesCoordinates with the Slot Operations staff to...
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Supervisor - Slots
2 weeks ago
Kansas City, United States Bally's Kansas City Full timeDescriptionWhy Bally's?Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.A career with Bally’s means starting on a path...
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Technician - Slots
2 months ago
Atlantic City, United States Bally’s Atlantic City Full timeDescription Evaluates machines which fail to hold approved percentages for evidence of cheating or mechanical malfunctions. Coordinates with other slot technicians on shift to ensure maximum performance of all technicians. Moves and sets on bases upright slot machines with assistance from another technician. Consistently demonstrates superior customer...
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Shift Manager
2 months ago
Atlantic City, United States Bally’s Atlantic City Full timeDescription When functioning as a Supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns. Observes, supervises, and countersigns hand-paid jackpots when required. Access NJ Family Services Taxpayer data base to scan for any delinquent JP winners. Coordinates with Security and other related departments to ensure...
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Slot Machine Technician
7 days ago
Atlantic City, New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full timeJob Summary:This position is responsible for the installation, upgrade, conversion, service, adjustment, and repair of slot machines under the direction of the Slot Technician Supervisor.Key Responsibilities:Respond promptly to calls on the casino floor, diagnose causes of malfunctions and failures, and take immediate action.Promote positive public/employee...
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Slot Machine Technician
7 days ago
Bossier City, Louisiana, United States Penn National Gaming Full timeAbout the Role:We are seeking a highly skilled Slot Tech II to join our team at Penn National Gaming. As a Slot Tech, you will be responsible for ensuring the optimal performance of our slot machines, promoting a fun and exciting environment for our guests, and maintaining effective communication between departments.Key Responsibilities:Monitor and maintain...
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Assistant Shift Manager- Slot Operations
4 weeks ago
Atlantic City, United States Ocean Casino Resort Full timeJob DescriptionJob DescriptionAbout the RoleThe Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift’s operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift...
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Assistant Shift Manager- Slot Operations
3 months ago
Atlantic City, United States Ocean Casino Resort Full timeJob DescriptionJob DescriptionAbout the RoleThe Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift’s operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift. In the absence of a Shift...
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Slot Machine Technician
3 days ago
Atlantic City, New Jersey, United States Ocean Casino Resort Full timeAbout the RoleThe Slot Technician is a key member of our team at Ocean Casino Resort, responsible for ensuring the smooth operation of our slot machines and related equipment. As a Slot Technician, you will be the face of our company, providing exceptional customer service and technical expertise to our guests.Key ResponsibilitiesPerform Preventative...
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Slot Supervisor
2 weeks ago
Lincoln City, United States Chinook Winds Casino Resort Hotel Full time $25 - $36Job DescriptionJob DescriptionDescription:Position SummaryResponsible for the supervision and completion of assigned tasks for Slot, Sports, and Keno operations in a timely and responsible manner. Responsible for providing daily managerial support for all departments on assigned shifts.Essential FunctionsSupervises all aspects of daily operations of the...
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Slot Attendant
7 days ago
Atlantic City, New Jersey, United States Ocean Casino Resort Full timeAbout the RoleThe Slot Attendant is responsible for handling routine slot machine-related customer complaints and identifying situations that may require supervisor intervention.Position ResponsibilitiesServices minor machine malfunctions, preventative/routine maintenance, accurate preparation and completion of jackpot transactions, and communicating...
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Slot Floor Technician
3 months ago
Lincoln City, United States Chinook Winds Casino Resort Hotel Full timeJob DescriptionJob DescriptionDescription:Position SummaryResponsible for providing exemplary guest service by performing general maintenance & minor repairs of slot machines on the gaming floor.Essential FunctionsIn absence of Slot Technician Supervisor, will report directly to Slot Supervisor while on shift. Perform preventative maintenance & minor repair...