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Sales Operations Analyst

3 months ago

Minneapolis, United States VitalPath Full time
Join VitalPath in New Hope as a Sales Operations Analyst

About VitalPath

VitalPath is a trusted partner in the catheter design and manufacturing of custom medical devices that save lives and restore patient health and vital function. We’re excited about this important work and bring vital energy to our customer partnerships. In our growing organization it’s important that we continue to offer a small-company, family-oriented environment with competitive pay and benefits. If you want to make a difference in people’s lives and be a part of a friendly, fun place to work with people that value diversity, come join our team

About The Position

The Sales Operations Analyst plays a crucial role in overseeing and optimizing the sales processes, data management, and collaboration within a MedTech contract development and manufacturing organization (CDMO) environment.

With a focus on customer journey, this position involves coordinating with various departments to ensure the seamless execution of lead follow up, opportunity evaluation processes, pipeline development and measurement, accurate forecasting, and efficient sales operations to drive strategic revenue growth.

The Sales Operations Analyst is essential for ensuring the success of revenue generating initiatives, optimizing the sales pipeline, and maintaining strong client relationships.

Responsibilities

  • Partner with Marketing to develop top of funnel process and automation for lead follow up and nurturing
  • Analyze and refine sales processes and overall customer journey to improve efficiency and effectiveness
  • Collaborate with customer service, sales, R&D, finance, and production teams to ensure smooth handovers and execution of opportunities
  • Implement best practices for pipeline success
  • Develop and execute initiatives designed to optimize sales team efficiency and productivity
  • Complete knowledge and experience with forecasting and opportunity management, as well as analytics in Salesforce
  • Oversee the collection and analysis of sales data related to contract manufacturing projects
  • Create and maintain detailed reports & dashboards, deployment and training documents to improve sales efficiency on team management and supporting sales growth
  • Utilize CRM tools to track and report on key performance indicators (KPIs) specific to contract manufacturing
  • As a team resource, provide insights and recommendations based on data analysis
  • Manage and optimize the use of technology tools related to contract manufacturing, including CRM systems
  • Develop an optimized customer journey process with CRM, utilizing automation where appropriate, to enable business decision-making based off of pipeline data
  • Provide training and support to the sales team on the use of relevant technologies
  • Serve as a Salesforce.com Subject Matter Expert (SME), providing insights on how Customer Relationship Management (CRM) enhances the overall sales process through daily support and issue resolution
  • Collaboration with 3rd party Salesforce integrators and consulting partners
  • Own and ensure data integrity within systems
  • Other duties as assigned by leadership

Requirements

  • Bachelor’s Degree in business, engineering, or a related field
  • Proven experience in sales operations within a contract manufacturing or related industry
  • Proficient in using CRM tools, preferrable Salesforce, relevant to contract manufacturing
  • Knowledge of manufacturing processes and supply chain dynamics
  • Excellent analytical, communication, and negotiation skills
  • Ability to influence without authority and collaborate effectively with cross-functional teams in a fun and fast-growing environment
  • Accountable and detail-oriented with a focus on data accuracy and integrity
  • Experience with Salesforce integration tools and techniques, ERP integrations, project management tools, and API’s considered a plus

Benefits

  • Comprehensive, Low Cost Health and Dental Insurance Plans Available
  • Vision Insurance
  • Health Savings Account with company contribution
  • Short and Long Term Disability
  • Supplemental insurances (short term disability, AD&D, life insurance, and more)
  • Paid Time Off
  • Sick Time Off
  • Paid Holidays
  • 401K with company match
  • Competitive compensation
  • Opportunities for career growth and advancement

VitalPath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. VitalPath participates in E-Verify.

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