Director of Rooms

2 months ago


Santa Monica, United States Sandbourne Santa Monica, Autograph Collection Full time
Description

Position: Director of Rooms

JOB OVERVIEW: Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits. Indirectly offers supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. Acts as General Manager in the General Manager’s absence, as requested.

REPORTS TO: Hotel Manager

ESSENTIAL JOB FUNCTIONS:

Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Communicate both verbally and in writing to provide clear direction to staff. Assign and instruct Rooms Division Department Managers in details of work. Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion. Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Laundry, Concierge and Guest Services. Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed. Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work. Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online


  • Director of Rooms

    6 days ago


    Santa Monica, California, United States Madison Collective Full time

    Job Title: Director of Rooms - Luxury HotelMadison Collective is seeking an experienced and detail-oriented Director of Rooms to lead the Rooms Division at our luxury hotel property. As a key member of our management team, you will be responsible for ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental...


  • Santa Monica, California, United States One Haus Full time

    Job OverviewWe are seeking a highly skilled and experienced Director of Rooms to lead our Rooms division at One Haus. This is a key leadership role that requires strong leadership skills, attention to detail, and excellent communication skills.Key ResponsibilitiesImplement and manage the hotel's daily quality process, including goal communication, associate...

  • RN Per Diem

    3 weeks ago


    Santa Monica, United States University of California Full time

    Description Take on a rewarding role in a Magnet designated and world-class health organization. The staff RN is a professional caregiver who provides patient care and assumes responsibility and accountability for a group of patients via the nursing process. Under direct supervision of the Unit Director and Clinical Nurse Specialist Supervisor, the incumbent...

  • Nursing Director

    6 days ago


    Santa Monica, California, United States Beachwood Post-Acute & Rehab Full time

    Nursing Director Job DescriptionJob Summary: We are seeking a highly skilled and experienced Nursing Director to join our team at Valhalla Post Acute. The successful candidate will be responsible for directing the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long term care...

  • Operating Room Nurse

    3 weeks ago


    Santa Monica, California, United States Incredible Health Full time

    Operating Room Nurse OpportunityIncredible Health is actively hiring for a Registered Nurse - Operating Room Coordinator position in the Santa Monica, CA area. We are seeking experienced nurses with expertise in various specialties, including Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director, Manager, Neuro, On-call...

  • Room Attendant

    2 weeks ago


    Santa Monica, United States Santa Monica Hotel Full time

    ROOM ATTENDANT (HOTEL EXPERIENCE A PLUS)$20.32 per hourThe Room Attendant is responsible for cleaning guest rooms, lobby areas, and common areas as assigned ensuring the Santa Monica Hotel’s established standards of cleanliness.  This position is responsible reporting any maintenance deficiencies and handling guest requests or complaints.  A successful...


  • Santa Monica, California, United States Incredible Health Full time

    {"h2": "Job Title: Registered Nurse - Operating Room Coordinator", "p": "Incredible Health is actively hiring for a Registered Nurse - Operating Room Coordinator in the Santa Monica, CA area. This role requires experience in various nursing specialties, including Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director,...


  • Santa Monica, California, United States Viceroy Hotel Group Full time

    Director of Sales and MarketingViceroy Hotel Group is seeking a highly skilled and experienced Director of Sales and Marketing to join our team. This is a key leadership role that will be responsible for driving revenue growth and developing strategic sales plans to maximize hotel revenue.Key Responsibilities:Develop and implement sales strategies to achieve...


  • Santa Monica, United States University of California Full time

    Description Take on a rewarding role in a world-class health organization. The Operating Room Assistant II is under direct supervision of the Operating Room Assistant III lead, Clinical Specialist, Charge Nurse and RN circulator in the performance of job duties. The O.R. Assistant II is responsible for patient transport, cleaning of the operating room...


  • Santa Clarita, California, United States Hyatt Full time

    Director of Rooms Job DescriptionAt Park Hyatt Toronto, we are seeking a highly skilled and experienced Director of Rooms to join our team. As a key member of our leadership team, you will be responsible for overseeing the Rooms Division, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:Develop and implement the Rooms...


  • Santa Monica, California, United States Resiliency Full time

    Resiliency Operating Room Leadership Manager Job DescriptionThe Nursing Management Operating Room Director is responsible for the overall management of the operating room, including the coordination of staff, scheduling of surgeries, and ensuring the safety and quality of patient care. Key Responsibilities:Lead the nursing team in the operating room,...

  • RN Manager

    1 month ago


    Santa Monica, United States Bestinfo Systems LLC Full time

    RN Manager - Operating Room_Santa Monica, CA _Full-Time(FTE)_Direct HirePosition: RN Manager - Operating RoomLocation: Santa Monica, CABase Salary : $142,000 to $228,500 + Best-In-Class BenefitsRelocation Assistance Available : Possible for ideal candidateJD:Under the supervision of the Director of Surgical Services, the Manager Surgical Services is...


  • Santa Monica, California, United States City of Santa Monica Full time

    The City of Santa Monica is seeking a highly skilled Director of Community Development to lead our community development efforts. As a key member of our team, you will be responsible for developing and implementing strategies to promote community engagement, economic growth, and social well-being. Your expertise will help us create vibrant and inclusive...

  • Nurse Manager

    2 weeks ago


    Santa Monica, California, United States Incredible Health Full time

    Incredible Health is actively hiring for a Nurse Manager position in the Operating Room / Surgical department. The ideal candidate will have experience in various nursing roles, including Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director, Manager, Neuro, On-call required, Open heart, Ortho, PACU experience,...


  • Santa Monica, California, United States University of California Full time

    Job SummaryThe Operating Room Assistant II is a critical member of the surgical team, responsible for ensuring a safe and efficient operating room environment. Under the direct supervision of the Operating Room Assistant III lead, Clinical Specialist, Charge Nurse, and RN circulator, the O.R. Assistant II performs patient transport, cleans operating room...


  • Santa Monica, United States MDA Edge Full time

    Job Summary: This management role is full-time and will enjoy a comprehensive benefits and compensation package to include Leader Time Off. We are excited to offer an amazing relocation assistance package for qualified candidates and a $10,000 sign-on bonus for qualified candidates! Under the supervision of the Director of Surgical Services, the Manager...


  • Santa Monica, United States MDA Edge Full time

    Job Summary: This management role is full-time and will enjoy a comprehensive benefits and compensation package to include Leader Time Off. We are excited to offer an amazing relocation assistance package for qualified candidates and a $10,000 sign-on bonus for qualified candidates! Under the supervision of the Director of Surgical Services, the Manager...

  • Registered Nurse

    4 weeks ago


    Santa Monica, United States Incredible Health Full time

    Hospitals on Incredible Health are actively hiring and accepting applications in the Santa Monica, CA area for the following position: Registered Nurse - Operating Room Supervisor. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director,...

  • Registered Nurse

    4 weeks ago


    Santa Monica, United States Incredible Health Full time

    Hospitals on Incredible Health are actively hiring and accepting applications in the Santa Monica, CA area for the following position: Registered Nurse - Operating Room Coordinator. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator,...

  • Nurse Manager

    4 weeks ago


    Santa Monica, United States Incredible Health Full time

    Hospitals on Incredible Health are actively hiring and accepting applications in the Santa Monica, CA area for the following position: Nurse Manager - Operating Room / Surgical. Nurses with experience in any of the following areas are strongly encouraged to apply: Assistant Nurse Manager, CNO, CVOR, Charge, Circulate, Clinical Nurse Coordinator, Director,...