Program Management Leader in Digital Payments

1 month ago

Brooklyn, United States JPMorganChase Full time

Job Description
Do you love... improving the lives of tens of millions of customers? Shipping product 0 to 1 on the latest tech stack? Simplifying the digital payment experience? And solving complex problems? We are hiring
The Commerce Payments organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We're transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.
As an Executive Director Program Management Leader in the Commerce Payments organization, you will create the program management office responsible for the adoption and usage of a new payment experience for customers across the Chase digital payment and commerce experiences. We're looking for someone who is customer obsessed, has a strong passion to lead "start-up" efforts in large companies, and a desire to be on the forefront of digital payments and technology. As a leader on the team, you will be responsible for the full product development lifecycle, defining and shipping a product end-to-end to 60 million+ customers.
Job responsibilities:

  • Lead the Program Management Office for a new Commerce Payments Product
  • Lead and develop a team of program managers and product delivery managers; foster an environment of great team culture and deep partnership with the product team
  • Define and implement the operating model for the product team and program management office
  • Communicate product portfolio's progress and escalate risks to all stakeholders through executive level meetings and reporting
  • Drive dependency management from partner teams and lead on-going forums to ensure completion of product delivery and product adoption across the company
  • Partner closely with Product, Technology, Design, Analytics and other partner teams across the organization to facilitate product development efforts
  • Manage agility health metrics for the team and ensure accurate data capture into systems of record (e.g. JIRA Align, Product Agility Tool). Partner with Agility Office to scale best practices within the portfolio.
  • Maintain deep knowledge of product vision, strategy, roadmap, technical implementation, operations, and status. Identify opportunities to amplify our work across the organization and drive partnerships
  • Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)


Required qualifications, capabilities and skills:

  • 15+ years of experience in financial services, program management and/or product development
  • Expert in managing complex programs, driving change within large, highly matrixed organizations and managing stakeholders
  • Expert on change and operational readiness
  • Passion for understanding customer needs and demonstrated ability to lead teams
  • Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
  • Outstanding verbal and written communication
  • Proven track record of managing risk and controls
  • Bachelors or Masters in Business Management or comparable field of study


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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