Assistant General Manager

4 weeks ago

Tampa, United States Hyatt Place Hyatt House Tampa Downtown Full time

Job Title:Assistant General Manager

Reports to: General Manager

Dynamic dual-brand Hyatt House/Hyatt Place located in downtown Tampa is looking for a driven Assistant General Manager who is goal driven and skilled at providing extraordinary guest and associate experiences. 

The AGM oversees the operations of dynamic new hotel, including, but not limited to, rooms and F&B operations, recruiting and on-boarding efforts, creating guest experiences and exceeding guest satisfaction goals, exceeding revenue goals and managing budget. Works with 3rd party vendors.

• Ability to lead various hotel teams
• Ability to work in a fast-paced, high-stress environment
• Attention to detail
• Excellent written and verbal communication
• Knowledge of all hotel operating procedures
• Critical-thinking and problem-solving skills
• Ability to manage several budgets
• Excellent customer service and interpersonal skills

Summary:

The Assistant General Manager is responsible for the daily leadership and operational oversight and the hotel. In addition, the Assistant General Manager is responsible for supporting the General Manager in overseeing the following but not exclusive to: all management responsibility for hotel operations including profitability, guest services, quality and maintenance of the property, revenue generation, cost control, guest satisfaction and employee satisfaction, development and retention. The Assistant General Manager is expected to meet and exceed all departmental financial responsibilities. Provide the highest level possible of guest relations and customer service. Responsible for organization, cleanliness and maintenance of the hotel.

Duties/Responsibilities:

Develop and manage the execution of Rooms/Food and Beverage division budgets and revenue forecasts.  Develop and implement controls for expense management.  Ensure staff is utilizing labor management tools to schedule and control labor costs. Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis. Tour the operational department daily making adjustments as needed via the department head Provide assistance to GM in meeting all financial review dates and corporate-directed programs in a timely fashion. Hold a monthly financial review with all department managers, and available supervisors. Ensure that all department heads maintain budgeted productivity levels established by HRIL, as well as maintaining standard checkbook accounting procedures. Ensure that training in service standards is taking place in each department on a regular basis. Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation. Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. Assist the GM with forecasting monthly the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast. Prepare and conduct all management interviews and follow hiring procedures according to hotel standards. Ensure that all managers are in compliance with the standards of their interviewing and hiring procedures for departmental staff. Ensure that all employees receive fair and equitable treatment according to hotel standards.     Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.  Maintain procedures for handling the hotel safe specifically with regard to security and initiate a monthly safe audit. Stay visible in the public areas during peak times, greeting guests and offering assistance as needed. Plan alongside and assist the GM with conducting monthly credit meetings and take an active role in the hotel credit and collection policies. Complete required corporate training modules, and become certified to train those as required. Ensure that all scheduled meetings take place on the property. Develop and enhance operational SOP’s. Provide leadership oversight on special projects, transitions, and new property openings Act as the liaison with the property owners/asset managers ensuring proper and proactive communications. Gain a thorough understanding of ownership agreements for the property, including but not limited to, management, partnership, operating, performance hurdles, inventive fees, and franchise agreements. Ensure management agreement obligations are met; initiate and participate in owner meetings. Review and understand ownership needs and expectations on an ongoing basis; ensure no owner is surprised by communications from the property or corporate associate. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance of brand standard operating procedures and policies. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Comply with attendance rules and be available to work on a regular basis. Responsible for the hotel operation in the absence of the General Manager.  Other duties as assigned by General Manager

Experience, Skills and Knowledge:

Minimum 5 years of management experience. Bachelor's degree or equivalent work experience, or a combination of education and experience. Computer literacy and financial management are required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Able to resolve guest, supervisor, and associate conflicts. Demonstrated leadership skills to hold direct reports accountable for results in sales, marketing, financial results and operational effectiveness. Excellent communication skills with owners, associates and guests. Strong motivator with a positive, approachable personality. Demonstrated skill to multi-task, follow through, and re-prioritize as necessary to ensure deadlines are met. Willingness to travel on a regular basis. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, articles, and business correspondence. Ability to effectively present information and respond to questions from groups of managers, staff, and the general public. Ability to calculate figures and amounts such as discounts and additions on invoices, expense reports etc. Ability to reconcile differences in data. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists. Ability to interpret a variety on instructions furnished in written, oral, diagram, or schedule form. Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel/Power Point, HRIS and other software as required 

EEOC M/F/D/V

Source: Hospitality Online

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