Technology Service Desk Engineer

1 month ago

Washington, United States teamworkonline Full time

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.
  2. You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  6. You will innovate. We are nimble and first to market. We are not averse to risk.
  7. You will have fun. We are in the business of happiness.

Position Overview: The Technology Service Desk Engineer is responsible for providing support to MSE staff with computer hardware and software issues.

Are you an experienced, team-oriented tech support engineer? We would love to hear from you

Responsibilities:
  • Maintain computer systems, networking, and A/V systems.
  • Provide Technology Service Desk support for all MSE users to resolve application and computer configuration problems, both on-site and remotely.
  • Work with personnel to resolve application issues, and provide recommended solutions.
  • Perform scheduled employee computer refreshes.
  • Deploy computer workstations for employee onboarding.
  • Perform staff moves and changes.
  • Maintain data cabling and fiber systems along with data closets and cable paths.
  • Imaging and installing operating systems and service packs, as well as security patches and bug fixes.
  • Provide technical support during events at Capital One Arena for basketball, hockey, and other events.
  • Completion of tasks as assigned via ticketing system.
  • Other duties as assigned.
Minimum Qualifications:
  • Bachelor's degree in Computer Science.
  • 3+ years experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Microsoft Certified Desktop Support Technician (MCDST).
  • CompTIA A+ certified.
  • Workable knowledge and configuration of Microsoft Azure / Active Directory.
  • Knowledge of computer software, desktop and mobile operating systems, hardware, and networking.
  • Hands-on experience with Windows and macOS environments.
  • Solid grasp of office automation products and computer peripherals including printers and scanners.
  • Superb interpersonal, written, and verbal communication skills.
  • Strong problem solving and critical thinking skills.
  • Able to work effectively both independently and on a team.
  • Ability to resolve issues remotely and provide clear instructions.
  • Ability to balance and prioritize work with competing target dates.
  • Flexibility to work evenings, weekends, and holidays as needed.

Pay Range: $95-125k USD.

Benefit Eligibility: This role is eligible to participate in health and welfare benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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