Service Desk Manager

4 weeks ago


Frisco, United States QData Full time

HiHope you are doing good…We have an urgent requirement below please go through Job description and send your updated profile and expected rate ASAP.Please reach me at victorsmith@qdatainc.comJob Title Service Desk ManagerJob Location Frisco TexasLevel of support ( L1/ l2/L3/ above) L3Primary and secondary skills Service Desk/ EnglishJob DescripttionResponsibilities Work closely with Service Delivery manager/Client to implement technical action items related to the Service desk Develop maintain and Share reports/scorecards dashboards & related to operations & productivity to customer and Internally. Prepare and Present Operations reviews PPT on weekly Monthly quarterly and Annual basis to client and take the learnings back to team on the identified areas of improvement. Drive Metrics and meet the expected SLA’s Provide technical expertise and guidance to the Service desk team Evaluate technical skills and provide regular feedback Monthly/quarterly/Annually. Resource Management and Staffing resource as per the Business needs. Develop and maintain Training Plan. Ensure continuous improvement of services provided by the Service desk. Act as technical liaison between Service desk and Client support


  • Service Desk Manager

    3 weeks ago


    Frisco, Texas, United States QData Full time

    HiHope you are doing good...We have an urgent requirement below please go through Job description and send your updated profile and expected rate ASAP.Please reach me at .comJob Title Service Desk ManagerJob Location Frisco TexasLevel of support ( L1/ l2/L3/ above) L3Primary and secondary skills Service Desk/ EnglishJob DescripttionResponsibilities Work...

  • Service Desk Manager

    4 weeks ago


    Frisco, Texas, United States QData Full time

    HiHope you are doing good...We have an urgent requirement below please go through Job description and send your updated profile and expected rate ASAP.Please reach me at .comJob Title Service Desk ManagerJob Location Frisco TexasLevel of support ( L1/ l2/L3/ above) L3Primary and secondary skills Service Desk/ EnglishJob DescripttionResponsibilities Work...

  • Service Desk Manager

    2 months ago


    Frisco, Texas, United States QData Full time

    Job DescriptionResponsibilities Work closely with Service Delivery manager/Client to implement technical action items related to the Service desk Develop maintain and Share reports/scorecards dashboards & related to operations & productivity to customer and Internally. Prepare and Present Operations reviews PPT on weekly Monthly quarterly and Annual basis to...

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    1 week ago


    Frisco, Texas, United States eTeam Full time

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  • L2 Service Desk

    1 month ago


    Frisco, United States eTeam Full time

    Service Desk Staff (Job Description Qualities and Skill, Tools and Technology usage) Qualities for staff include: Accepts change and adapts easily Learns quickly Multi-tasks Good temperament (patient, empathetic) Problem-solver Customer service approach Accepts personal accountability Self-motivated Team player Follows policies, procedures...

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    1 month ago


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  • Frisco, United States LNR JOINT VENTURE INC Full time

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  • Frisco, United States LNR JOINT VENTURE INC Full time

    Job DescriptionJob DescriptionSummary:As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out...


  • Frisco, United States LNR JOINT VENTURE INC Full time

    Job DescriptionJob DescriptionSummary: As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out...


  • Frisco, United States LNR JOINT VENTURE INC Full time

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  • Frisco, United States LNR JOINT VENTURE INC Full time

    Job DescriptionJob DescriptionSummary: As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out...


  • Frisco, United States LNR JOINT VENTURE INC Full time

    Job DescriptionJob DescriptionSummary:As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out...

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