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Assistant General Manager

2 months ago

Glenwood, United States Getaway Full time

At Getaway, we believe in a world where free time is a right and a ritual. To help make space in the world for free time, Getaway builds tiny cabins, places them in the middle of nature, and rents them out by the night to people looking to disconnect and recharge. You can look forward to working in a collaborative, open, and inclusive environment. We respect each other and our guests, we tell the truth, and we hold ourselves accountable. We see every day as an opportunity to do better and embrace honest feedback as a gift. At Getaway, we cultivate a safe work environment where we value learning from failure as much as success

What We Need

Getaway is looking for an Assistant General Manager to be the resident expert in taking care of our most prized possessions: our tiny cabins, the guests that rent them, and the team that keeps them going. The success of our Outposts depends on our leaders and their teams. You are a natural leader that smiles a lot, finds happiness in the details, is meticulously neat and organized but not afraid to get your hands dirty, and always strives to bring guests joy.  You’re a hospitality-minded soul with an eye for all the little things; an entrepreneurial co-owner of our business who thrives in fast-paced environments and has never met a problem they couldn’t solve

What You’ll Do

Delight Our Guests 

  • Provide excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner.
  • Ensure every cabin is perfectly staged for every guest including cleaning and staging the interior of the cabin (bathroom, kitchen, dining, and bed area), cleaning and staging the exterior of the cabin (picnic table and fire pit area), doing laundry, and placing welcome items/provisions.
  • Perform inspections on cleaned cabins to ensure the highest standards of cleanliness are being met for our guests. 
  • Create and execute ideas to surprise and delight guests; aim to make every interaction personal, meaningful, and memorable.
  • Analyze guest feedback and create a plan to resolve glitches.
  • Captain The Team
  • Steward the culture as a natural leader; operate with integrity and sound judgment, always respect your team and our guests, and hold yourself accountable.
  • Serve as the first point of contact and manager on duty for the team whenever on shift.
  • Assist in team-focused recruitment, on-boarding, training, and personal and professional development. 
  • Support daily initiatives such as preventative maintenance, staging assignments, glitch resolutions, and outpost improvement projects.
  • Are willing to do any job that you ask of your team; work together, consider all points of view, and share the same mission.
  • Ensure all team members are adhering to standard operating procedures and Getaway values. 
  • Occasionally travel to newly opened Outposts and lead training efforts in that market.  

Own The Operation

  • Test new ideas, measure the results and embrace honest feedback in the spirit of always improving day-to-day operations.
  • Maintain par stock of supplies including cleaning items, linens, uniforms, furniture, fixtures, and equipment.
  • Review and help manage labor, operating supply, and maintenance budgets to track progress toward goals.
  • Help drive KPIs; operate with less than 1% of bookings with a cleanliness issue, achieve a minimum of a 90% score on a secret shopper report, and maintain a competitive NPS score.
  • Adhere to Getaway’s safety policies at all times to maintain a safe work environment. 

Who You Are

  • Experienced in leading a full-time and part-time population of 10+ top performers (5+ years).
  • Experienced in overseeing a physical, tangible product (5+ years).
  • Experienced in a guest or customer-facing industry (5+ years). 
  • Experienced in taking ownership of metrics and KPIs, financial or otherwise (2+ years). 
  • Experienced in utilizing technology and apps to work more efficiently.
  • A lover of the outdoors; happy to work outside during all seasonal weather conditions.
  • 18 years of age, or older.

All Important Must-Knows

The essential functions of this position include, but are not limited to the following:

  • For safety reasons, the candidate must have acceptable verbal English language and communication skills.
  • The ability to adapt and follow instruction requires adequate comprehension skills.
  • Essential to this job is the ability to move freely in and around obstacles.
  • Candidates must have the ability to work under extreme temperatures throughout the day and/or night.
  • Work may be performed in very small and cramped spaces.
  • The ability to bend, stoop, climb, reach around, behind and across equipment, beds and furniture.
  • Some lifting and the movement of moderate loads requires a 75-pound lifting requirement.
  • This individual is responsible for cleaning and sanitation and is responsible for working with approved cleaning supplies.
  • The ability to report for work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct supervisor.
  • The ability to interact productively and cordially with co-workers.
  • The ability to understand and follow posted work rules and procedures.
  • The ability to receive constructive criticism in a professional manner.
  • The ability to perform all work-related tasks as assigned by your supervisor.
  • It is required that you have your own registered vehicle and a valid driver’s license, as you will be required to drive safely to fulfill your role. 

When You Will Work 

  • Full-time hours are likely to include holidays, weekends, day shifts, occasional night shifts, short shifts, and long shifts.
  • On-call availability, in addition to normal hours.

Beyond The Paycheck 

In addition to your base pay (starting at $23 / hour), Getaway also offers ample paid time off, monthly Get-a-days, 401k program, weekly paychecks, extended health benefits, annual Get-a-stays, an Employee Assistance Program, and personal and professional development programs.