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Contact Representative
5 months ago
As a Contact Representative, you will be part of Retirement Services. If selected, you will be responsible for providing information and assistance to meet the needs of customers including retirees, their survivors and representatives, and others with interests in benefit programs administered by OPM's Retirement Services.
This is an Open Continuous announcement. You must reapply every 90 days to remain eligible for consideration. See additional information section for referral guidance.
Duties
- Receive incoming calls from annuitants and survivors regarding their retirement and various other benefits (Agent handling volume is 65-85 calls per day.)
- Answer customer inquiries primarily received by telephone making adjustments and resolving questions using available resources.
- Provide customers with forms available through the on-line documents system.
- Occasionally respond to emails primarily sent by customers through the OPM website Customer Support Center.
