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Benefits Counselor for Consumer Benefits Solutions

4 months ago

Lake Mary, United States Aon Full time
Job Description

Aon Is Looking For A Benefit Counselor
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group within Aon Consumer Benefit Solutions. As a Benefit Counselor you will report directly to the Enrollment Manager.

This position can be worked virtually from home anywhere in the Continental United States.

We have two shifts available for this role:

  • Monday through Friday 9am-6pm EST (and other shift days or times requested)
  • Monday through Friday 12pm-9pm EST (and other shift days or times requested)

Your Impact As A Benefit Counselor
Job Responsibilities:

  • Elevate the benefit knowledge and enrollment experience of the nation's workforce.
  • Communicate and enroll multiple cases.
  • Explain and enroll employees in core benefits and voluntary benefits.
  • Answer incoming calls and/or place scheduled outbound calls or return calls from messages left at the required staffed times.
  • Enter information accurately into the enrollment program. Complete applications accurately with all required information. Mail correct information to the correct customer.
  • Explain each benefit in detail. Must explain all voluntary benefits in detail and promote features and benefits.
  • Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee. Ensure survey is completed.
  • Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.
  • Follow after call Thank you process
  • Complete the Daily Counselor Reporting duties.
  • Maintain acceptable Quality Assurance monitoring score of 90%.
  • Provide suggestions to improve virtual enrollment experience.
  • Attend orientation training and specific case training.
  • Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
  • Maintain flexibility and perform all duties as requested by manager.

You Bring Knowledge and Expertise
Required Experience:

  • 3 + years of experience in Customer Service and/or sales experience in person and over the phone.
  • Must have remote working experience with a private, quiet place to conduct calls.
  • Must be licensed or able to be licensed in Life and Health Insurance within 90 days of hire.
  • Experience working in a fast paced environment with minimal instruction and a high degree of accuracy.
  • Experience setting priorities and managing work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
  • Experience working in a team environment including maintaining cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
  • Good communication skills including the ability to cooperate purposefully and provide information and guidance, as needed, to achieve the business goals of the company.

Preferred Experience:

  • Bi-lingual Spanish
  • Virtual technology experience
  • Ability to manage and enroll multiple software platforms
  • Previous benefits experience
  • Strong Microsoft Office and technical skills

Education:

  • High school diploma or equivalent required. College degree preferred.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

A summary of all the benefits offered for that position:
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Pay Transparency Laws:
The salary range for this position (intended for U.S. applicants) is $43,000 to $58,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The salary range reflected is based on a primary work location of Lake Mary, FL. The actual salary may vary for applicants in a different geographic location.



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