Sr. Manager, Operations Excellence, BK, US&C
1 month ago
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands â TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Job Description:
Job Overview
The Operations Excellence team is responsible for supporting BURGER KING® franchisees to implement management routines which improve the Guest experience and business results. The Sr. Manager of Operations Excellence works to improve existing management routines, innovate new management systems, and consult with franchisees across North America to effectively implement and execute impactful management routines. This role reports into the Director of Operations Excellence who in turn reports to the VP of Operations for Burger King North America.
Core Responsibilities
- Collaborate with corporate field team to persuade franchisees to participate with operations support programs
- Lead implementation projects with franchisees to quickly scale supported programs
- Provide on-going support to franchise partners to produce measurable impact
- Provide team with strategic input to improve franchise support and expand library of tools
- Lead innovation projects to improve and modernize restaurant management tools
- Identify opportunities to improve and innovate new operations systems
- Behave as a client-facing brand representative
Qualifications
- Experience as a multi-unit manager or regional restaurant brand consultant preferred
- Experience working with national or global restaurant brand preferred
- 5+ years of professional experience including operations and/or client success roles
- Strong problem-solving skills
- Strong communication & inter-personal skills to develop and maintain relationships with franchisees and influence decision-making
- Ability to demonstrate understanding of franchise business models, restaurant P&L, and performance measures
- Strong organization skills
- Proficient with Microsoft Office (Excel, PowerPoint, and Outlook)
- Bachelorâs degree preferred
- Travel required approximately 10%
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
#burgerking
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