Maintenance Coordinator

Position Title: Maintenance Coordinator 

Location: Northern Virginia

Your role

The maintenance coordinator position is a contributing member to the site level Data Center Operations team assigned to one or multiple of our data center properties reporting directly to the Manager, Datacenter Operations. The Maintenance Coordinator will have experience in managing a Computerized Maintenance Management System (CMMS) database within the data center industry along with Knowledge of building systems, automation, and infrastructure. The responsibilities of the Maintenance Coordinator are to contribute to the daily success of the site operation team, including creation and modification of change management tickets in multiple CMMS, incident reporting, asset reporting, and assignments and coordination of site maintenance and repairs/inspections to help ensure Digital Realty’s data center operations achieve the highest level of compliance.

What you will do

· Create, organize, track, and provide updates on maintenance tasks from implementation to completion using DLR and client CMMS systems.

· Ensure site Major Maintenance Calendar is kept up to date.

· Maintain CMMS data, including a complete list of company assets, accurate asset data and preventive maintenance plans.

· Coordinate with operations to ensure that required preventative maintenance activities are scheduled and performed in a timely manner and are properly documented.

· Provide planning and scheduling for necessary corrective maintenance performed.

· Conduct timely maintenance notifications in accordance with customer requirements.

· Ensure that all work orders are completed promptly and that the work performed is properly documented.

· Create and distribute reports on preventive maintenance completion, deferral, and corrective work order metrics as requested.

· Ensure that all preventative and corrective maintenance documentation is organized within the document management system to ensure site compliance.

· Function as the Subject Matter Expert for the CMMS for assigned sites.

· Provide training and guidance to the operations team on both DLR and client CMMS system as required.

· Ensure that Change Management documentation is submitted and properly documented prior to the scheduled maintenance dates per maintenance guidelines.

· Assist in establishing and maintaining critical spare parts inventory.

· Review and update incident reports and monitor follow-up maintenance actions.

· Review documentation and preparation for DLR or client audits, as necessary.

· Create, assist, and implement additional metrics which will measure task performance and vendor performance.

· Gain a complete understanding of the following DLR and site related items:

· Equipment nomenclature standards and equipment locations

· Customer SLA’s and engineering specific lease obligations critical to data center operations.

· Maintenance and Operations Standards

· Gain an understanding and knowledge of the client’s business and datacenter operation.

· Support various accreditation initiatives, including SSAE16, SOC2, and ISO 27001.

· Complete DLR Critical Awareness Training.

What you will need

· 3+ years of relevant work experience in managing data systems and critical facilities best practice knowledge.

· Experience in managing a CMMS database within the data center industry. Experience in MCIM and Service Now preferred.

· Knowledge of building systems, automation, and infrastructure.

· Ability to identify and assess issues.

· Strong interpersonal, presentation, and communication skills. Ability to respond effectively, verbally or in writing to sensitive issues, complex inquiries, or complaints.

· Meticulous with strong organizational skills.

· Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project and Adobe Acrobat.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. Platform DIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our Digital team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

This is an exciting time to join our business so apply now and make your mark on our future.

Notes:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled.  All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.