Front Desk Agent

1 month ago

Sedona, United States L'Auberge de Sedona Full time
Job Summary

L'Auberge de Sedona is a Forbes 4 Star Resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ.

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.  The position is full-time and will include weekends and holidays.ResponsibilitiesQualifications

  • High School diploma or equivalent required
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information and data and basic arithmetic functions. 
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos 
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
  • An operational knowledge of Microsoft Office suite 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
  • Ability to participate in the creation of an enjoyable work environment  Responsibilities
    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

      Source: Hospitality Online

  • Front Desk Associate

    3 weeks ago

    Sedona, United States Spirit of the Heavens Full time $19 - $25

    Job DescriptionJob DescriptionAt Spirit of the Heavens, nestled along the serene Oak Creek in the breathtaking Sedona, AZ, we don't just offer a job; we offer a cosmic experience. As our full-time Front Desk Associate - Stargazing Agent, you'll guide our guests through unforgettable stargazing journeys, blending front desk excellence with celestial...

  • Spa Front Desk Agent

    1 month ago

    Sedona, United States L'Auberge de Sedona Full time

    Job SummaryL'Auberge de Sedona Resort is a Forbes rated property located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.L'Apothecary Spa at L'Auberge provides one of a kind world class treatments.  The Spa Front Desk Agent greets guests for their treatments, gives them a tour of the Spa, assists with retail sales and checks guests...

  • Front Desk Agent

    3 months ago

    Sedona, United States Amara Resort and Spa Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Front Desk Agent

    2 months ago

    Sedona, United States Amara Resort and Spa Full time

    Job DescriptionOften the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Spa Front Desk Agent

    1 month ago

    Sedona, Arizona, United States L'Auberge de Sedona Full time

    Job SummaryL'Auberge de Sedona Resort is a Forbes rated property located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.L'Apothecary Spa at L'Auberge provides one of a kind world class treatments. The Spa Front Desk Agent greets guests for their treatments, gives them a tour of the Spa, assists with retail sales and checks guests...

  • Front Desk Agent

    2 months ago

    Sedona, United States Element Sedona Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Agent

    1 month ago

    Sedona, United States L'Auberge de Sedona Full time

    Job Summary: L'Auberge de Sedona is a Forbes 4 Star Resort located on the banks of Oak Creek in the majestic Red Rock Country of Sedona, AZ. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities...

  • Front Desk Agent at Wildflower Inn at Bell Rock

    3 months ago

    Sedona, United States Wildflower Inn at Bell Rock Full time

    Job DescriptionJob Description$300 sign on bonus paid out after 90 days of successful employmentTwo boutique properties in Sedona, AZ are looking for a housekeeper to join our strong team. Our ideal candidate is a self-starter, motivated, and reliable.Location options will include Wildflower Inn at Bell Rock and White House Inn Sedona.FRONT DESK AGENTThe...

  • InnVentures Front Desk Agent

    2 weeks ago

    Sedona, United States Element Sedona Full time

    InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history...

  • Front Desk Supervisor

    3 months ago

    Sedona, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Manager

    3 months ago

    Sedona, United States Remington Full time

    Job DescriptionWhat you will be doingAnticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring,...

  • Front Desk Receptionist

    3 months ago

    Sedona, United States Gecko Hospitality Full time $45,000 - $50,000

    Front Desk ReceptionistSedona, AZ ResortImmerse yourself in the heart of the stunning red rocks of Sedona, working within a breathtaking oasis that has been deemed one of Arizona's best-kept secrets. In a resort that prides itself on creating unforgettable experiences for guests, you are invited to help write the next chapter of this magical story as a Full...

  • Front Desk Assistant Manager

    1 week ago

    Sedona, United States Aimbridge Hospitality Full time

    L'auberge de Sedona is a luxury Forbes rated resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ. The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Assistant Manager, Front Desk, Manager, Hospitality, Accounting, Reservations

  • Front Desk Assistant Manager

    4 weeks ago

    Sedona, United States Aimbridge Hospitality Full time

    L'Auberge de Sedona is a Forbes rated resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ. The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office Assistant Manager, Front Desk, Manager, Hospitality, Accounting, Reservations

  • Front Desk Coordinator

    3 days ago

    Sedona, Arizona, United States Ask Staffing Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at ASK Consulting. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our team with administrative tasks.Key Responsibilities:Customer Service:...

  • Front Desk Assistant Manager

    1 month ago

    Sedona, United States L'Auberge de Sedona Full time

    Job SummaryL'Auberge de Sedona is a Forbes rated resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service...

  • Front Desk Assistant Manager

    4 weeks ago

    Sedona, United States L'Auberge de Sedona Full time

    Job SummaryL'auberge de Sedona is a luxury Forbes rated resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality...

  • Front Desk Operations Manager

    5 days ago

    Sedona, Arizona, United States Aimbridge Hospitality Full time

    Job SummaryL'Auberge de Sedona is a luxury Forbes-rated resort located in the heart of Sedona's majestic red rock country. As a Front Desk Operations Manager, you will be responsible for assisting the Front Desk Manager in the operation of the Front Office, providing exceptional service to guests, and maximizing room revenue and...

  • Front Desk Assistant Manager

    3 weeks ago

    Sedona, Arizona, United States L'Auberge de Sedona Full time

    Job SummaryL'auberge de Sedona is a luxury Forbes rated resort located on the banks of Oak Creek in the majestic red rock country of Sedona, AZ.The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality...

  • Front Desk Coordinator

    5 days ago

    Sedona, Arizona, United States PDS Tech Commercial Full time

    Job SummaryWe are seeking a highly skilled and organized Administrative Assistant to join our team at PDS Tech Commercial. As a key member of our front desk operations, you will be responsible for providing exceptional customer service and ensuring a seamless experience for clients and staff.Key Responsibilities:Manage front desk operations, including...