Inbound Call Center- Hybrid

1 month ago

Orlando, United States AT&T Full time

Job Description:

This is your opportunity to be the voice of AT&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit

#Connectourcustomers

How you’ll make an impact:

In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.

What your day-to-day will look like:

  • You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.

  • You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.

  • You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.

  • You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.

  • You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

  • In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

  • Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What we are looking for:

  • Call center or customer service experience.

  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.

  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required

  • What you can look forward to:

  • Paid training you’ll complete from home and additional resources to support you.

  • Our Inbound Call Center agents earn between $20.91-$20.96 up to $43,602.00 + additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Tuition reimbursement program

  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

  • Paid Parental Leave

  • Paid Caregiver Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

WFH Requirements:

  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you’ll need to get started (keyboard, monitor, computer, mobile device, etc.)

  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you

Your future is calling. Apply today

Weekly Hours:

40

Time Type:

Regular

Location:

Orlando, Florida

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status

  • Inbound Call Center- Hybrid

    1 month ago

    Orlando, United States AT&T Full time

    Job Description:This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.If you...

  • Call Center Agent

    4 weeks ago

    Orlando, United States Connexa Worx Full time

    We are is looking for a motivated and customer-focused Call Center Agent to join our team. The Call Center Agent will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting clients with their inquiries. This role requires strong communication skills, patience, and the ability to handle multiple tasks in a...

  • Call Center Representative

    14 hours ago

    Orlando, United States Connexa Worx Full time

    We are is seeking a motivated and customer-focused Call Center Representative to join our team. The Call Center Representative will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing excellent customer service. The ideal candidate will have strong communication skills, the ability to handle a high volume of...

  • Call Center Representative

    3 days ago

    Orlando, United States Connexa Worx Full time

    We are is seeking a motivated and customer-focused Call Center Representative to join our team. The Call Center Representative will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing excellent customer service. The ideal candidate will have strong communication skills, the ability to handle a high volume of...

  • Pharmacy Technician

    5 days ago

    Orlando, United States Actalent Full time

    Actalent is hiring Pharmacy Technicians for a Call Center! Job Description This is a front-end Call-center Pharmacy Technician role. You will handle a high volume of inbound and outbound calls. Responsibilities include managing prescriptions from intake to fulfillment, resolving issues manually, clarifying prescriptions, and handling transfers from...

  • Call Center Agent

    3 days ago

    Orlando, United States Consider Posh Pro Full time

    Job DescriptionJob DescriptionPosition: Call Center AgentLocation: Orlando, FLEmployment Type: Full-TimeReports To: Call Center ManagerOverview:We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling incoming and outgoing customer interactions through phone, email, and chat. As...

  • Call Center Professional

    5 days ago

    Orlando, Florida, United States FAIRWINDS Credit Union Full time

    About FAIRWINDS Credit UnionWe are a leading financial institution dedicated to providing exceptional customer service and promoting a positive work-life balance. Our team is passionate about delivering top-notch service to our members, and we're looking for like-minded individuals to join our Call Center Agent team.Job SummaryWe are seeking a highly...

  • Call Center Customer Service Assistant

    3 weeks ago

    Orlando, United States Consider Posh Pro Full time

    Job DescriptionJob DescriptionPosition: Call Center Customer Service AssistantLocation: Orlando, FLEmployment Type: Full-TimeReports To: Call Center Supervisor/ManagerJob Summary:We are seeking a dedicated and customer-focused Call Center Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our...

  • Inbound Sales Agent

    3 months ago

    Orlando, United States Store Space Self Storage Full time

    Job DescriptionJob DescriptionREMOTE INBOUND SALES AGENTDo you have high energy and customer service/sales experience? Are you interested in being part of a team that nurtures your professional success? If so, Store Space Self Storage is looking to hire a Remote Inbound Sales Agent to join our Call Center team and it could be you!The hourly rate for this...

  • Call Center Operator

    6 days ago

    Orlando, United States Health First Full time

    The Operator is responsible and accountable for providing Quality / No Harm, Customer Experience, and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician...

  • Call Center Operator

    4 days ago

    Orlando, United States Health First Full time

    The Operator is responsible and accountable for providing Quality / No Harm, Customer Experience, and Stewardship by providing accurate, timely and efficient telehealth services including, but not limited to, telephonic inquiries and assistance for patients, family members, visitors, physicians, associates, Health Plans' members, general public; physician...

  • Call Center Agent

    2 months ago

    Orlando, United States Renewal by Andersen Full time

    Job Details The Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week. What We Offer *...

  • Call Center Customer Service Agent

    2 weeks ago

    Orlando, United States Connexa Worx Full time

    We areis seeking a friendly and customer-focused Call Center Customer Service Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting clients with their inquiries and issues. This position is perfect for someone with strong communication skills who enjoys...

  • Call Center Representative II

    2 weeks ago

    Orlando, United States CROSSLINK Professional Tax Solutions Full time $16 - $21

    Job DescriptionJob DescriptionDescription:SUMMARY:The Call Center Representative provides CrossLink Tax Tech Solutions support and is the primary contact for customers to provide technical support and services in problem resolution.Requirements:PRIMARY RESPONSIBILITIES:• Provide support for CrossLink Tax Tech Solutions by receiving inbound customer...

  • Inside Sales Representative

    3 weeks ago

    Orlando, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...

  • Inside Sales Representative

    7 days ago

    Orlando, United States QuinStreet Full time

    Job DescriptionJob DescriptionPowering Performance Marketplaces in Digital MediaQuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks.Our industry leading segmentation...

  • Pharmacy Technician

    3 days ago

    Orlando, Florida, United States Actalent Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team as a Call Center Specialist. As a Pharmacy Technician, you will play a critical role in ensuring the smooth operation of our pharmacy services.Key ResponsibilitiesManage a high volume of inbound and outbound calls, handling prescriptions from intake to fulfillment.Work across...

  • Call Center Agents

    4 weeks ago

    Orlando, United States V2X Full time

    OverviewThis position description is subject to change at any time as needed to meet the requirements of the program or company. Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics,...

  • Part-Time Bilingual Spanish Customer Service Representative

    4 weeks ago

    Orlando, United States Frontline Call Center Full time

    Job DescriptionJob DescriptionSalary: $13.00 - $14Frontline Call Center is now seeking qualified applicants to work from home!Permanent Part-Time Bilingual-SPANISH Remote CSR We have Openings for our Dedicated Support Bilingual Team -Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every...

  • Inbound Sales and Customer Engagement Agent

    5 days ago

    Orlando, Florida, United States Store Space Self Storage Full time

    Job DescriptionJob Summary:Store Space Self Storage is seeking a highly motivated and customer-focused Remote Sales Representative to join our Call Center team. As an Inbound Sales Agent, you will play a critical role in assisting customers via inbound and outbound calls, providing exceptional service, and driving sales growth.Key Responsibilities:Assist...