![Richemont](https://media.trabajo.org/img/noimg.jpg)
Seasonal Client Experience Coordinator
4 weeks ago
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,
including personalized product curation, attention, and services for their creation.
CLIENT EXPERIENCE COORDINATOR - CARTIER, DALLAS
Job Mission
Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.
Key Responsibilities
- Create exceptional client experiences
- Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
- Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
- Utilize Maison storytelling and heritage to enhance the client experience
- As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
- Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
- Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
- Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
- Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
- Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
- Consistently reach and aim to exceed all KPIs
Optimize the boutique environment
- Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
- Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
- Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
- Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
- Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
- Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
- Participate in daily set up and break down of boutique for opening/closing as needed
- Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
- Assist with special projects as needed
Maison / industry knowledge and compliance
- Develop fundamental brand knowledge to convey Cartier heritage and values
- Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
- Remain current on all industry news, local/global competition, and connection to community
- Strive for operational excellence related to the boutique environment and upholding standards
- Share and collaborate best practices with the boutique team
Teamwork
- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
Qualifications
Education
- Associate’s or Bachelor’s degree preferred
Industry experience
- Previous experience especially in luxury retail, service or hospitality industry is a plus
Technical skills / abilities
- Excellent computer skills and use of technology
- MS Office experience required; SAP knowledge preferred
- Additional language skills are a plus
Personal skills
- Must be available to work retail hours (including weekends) and travel for trainings as needed
- Ability to work in a fast-paced, evolving environment
- Excellent analytical, organizational, and interpersonal communication skills are required
- Strong understanding of client service needs and priorities (internal and external)
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Collaborative approach with ability to foster a united work environment with a “can do” attitude
- Intellectual curiosity and passion for learning
*This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer
-
Client Services Coordinator
1 week ago
Dallas, Texas, United States TEKsystems Full timePosition OverviewThe Client Services Coordinator is integral to the success of our programs aimed at supporting immigrants and providing essential services. This role encompasses a variety of responsibilities that ensure effective program delivery and client satisfaction.Key Responsibilities:Assist in the management of the migrant assistance program, utility...
-
RN NICU Seasonal Nights
5 days ago
Dallas, United States HealthEcareers - Client Full timePRN FLAT RATE AND COMPLETION BONUS OFFERED!! Join Baylor University Medical Center (aka BUMC) as a Seasonal Registered Nurse and be part of something better! Baylor University Medical Center (Baylor Dallas), part of Baylor Scott & White Health, is a major patient care, teaching and research center located in Dallas, Texas. Established in 1903, the hospital...
-
Seasonal Customer Experience Specialist
2 weeks ago
Dallas, United States The Peach Truck Full timeDescription Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other duties will include...
-
Seasonal Customer Experience Specialist
3 months ago
Dallas, United States The Peach Truck - Dallas Fort Worth Full timeJob DescriptionJob DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other...
-
Seasonal Customer Experience Specialist
4 weeks ago
Dallas, United States The Peach Truck - Dallas Fort Worth Full timeJob DescriptionJob DescriptionJoin The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem resolution, and promoting a customer-first culture. Other...
-
Seasonal Client Support Specialist
4 days ago
Dallas, Texas, United States Taylor Corporation Full timeJoin Our Team:Taylor Corporation is a thriving and innovative organization with ambitious goals for the future, dedicated to our employees' growth and success.As a family-owned business, we take pride in empowering our team members and fostering an environment of opportunity and stability.We are committed to excellence in our work, constantly seeking better...
-
Client Care Coordinator
2 months ago
Dallas, United States Hargrave Family Law Full timeJob DescriptionJob DescriptionDo you look forward to going to work each day? Life's too short to start your day with dread. At our firm, you'll be a part of a team where firm culture is a top priority. We invest in each team member as well as in our firm as a whole. You will work with a team who works collaboratively and creatively, supporting each...
-
Client Services Coordinator
1 week ago
Dallas, Texas, United States RealManage Full timeOverview:Company Overview:RealManage, a prominent firm recognized in the top 5000, operates across multiple states, delivering extensive services to community associations, luxury condominiums, cooperatives, and master-planned developments. As one of the fastest-growing entities in community management, RealManage is dedicated to providing outstanding...
-
Seasonal Customer Experience Specialist
7 days ago
Dallas, United States WizeHire Full timeThe Peach Truck - Dallas Fort Worth • Dallas, TX, US Posted 3 months ago Description Join The Peach Truck as a Customer Experience Specialist, where you'll play a critical role in providing exceptional service and fostering a positive environment for our customers. Your responsibilities will encompass various aspects of customer engagement, problem...
-
Seasonal Client Service Associate
1 week ago
Dallas, Texas, United States Ferrellgas Full timePosition Overview At Ferrellgas, recognized as one of Forbes' Best Employers in America, we believe that exceptional service begins with empowered employees. If you seek a workplace where teamwork is valued and your contributions matter, we want to hear from you. We are currently in search of a Remote Seasonal Customer Service Specialist. This role is...
-
Client Relations Coordinator
4 days ago
Dallas, Texas, United States CityVet Full timeAbout CityVetCityVet is committed to delivering exceptional pet care in a friendly and inclusive atmosphere. Our team consists of dedicated professionals who aim to foster a positive environment for both pets and their owners. Become part of a rewarding and enjoyable workplace.Client Relations Coordinator RoleWe are in search of a Client Relations...
-
Client Coordinator
2 months ago
Dallas, Texas, United States Nordstrom Full timeJob DescriptionThe ideal client coordinator is personable, organized and committed to providing outstanding customer service every day.A day in the life... Greet clients as they check in to Spa Nordstrom and make them feel welcomeAnswer telephone calls and schedule appointmentsAttend to client needs and answer client questionsAbility to communicate clearly...
-
Client Relations Coordinator
1 week ago
Dallas, Texas, United States CityVet Full timeBecome a Client Relations Coordinator at CityVetEmpowered employees. Happy pets.At CityVet, we firmly believe that empowered employees contribute to the happiness of pets. Our veterinarian-led facilities flourish in an atmosphere of positivity, empathy, and inclusivity, where every team member plays a vital role in fostering a supportive environment. By...
-
Client Services Coordinator
1 week ago
Dallas, Texas, United States Hargrave Family Law Full timeJob OverviewAre you seeking a rewarding opportunity to positively influence the lives of others? Join our dedicated team at Hargrave Family Law, a prominent family law practice that values a nurturing and collaborative atmosphere. We are committed to guiding individuals through the complexities of divorce while respecting their values and fostering personal...
-
Client Experience Associate
3 months ago
Dallas, United States Farther Full timeJob DescriptionJob DescriptionCompany DescriptionFarther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience.Farther's founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management,...
-
Client Experience Associate
1 month ago
Dallas, United States Farther LLC Full timeCompany Description Farther is a rapidly growing RIA that combines expert advisors with cutting-edge technology - delivering a comprehensive, tailored wealth management experience. Farther's founders are leaders and innovators from the private wealth industry who possess a unique blend of traditional wealth management, fintech, and technology production...
-
Client Service Coordinator
1 week ago
Dallas, United States Banfield Pet Hospital Full timeThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner,...
-
Large-Scale Immersive Experience Coordinator
15 hours ago
Dallas, Texas, United States Fever Full timeAbout the RoleFever is seeking a highly motivated and experienced Experiential Event Manager to lead and manage the operations of a large-scale, outdoor immersive experience in the United States. This is a full-time, seasonal position that requires a strong leader with excellent communication skills and the ability to work autonomously.Key...
-
Client Relations Coordinator
4 days ago
Dallas, Texas, United States CityVet Full timeAbout CityVetCityVet is committed to delivering exceptional pet care in a friendly and inclusive setting. Our team consists of dedicated professionals who aim to foster a positive environment for both pets and their owners. Become part of a rewarding and enjoyable workplace.Client Service Specialist RoleWe are on the lookout for a Client Service Specialist...
-
Client Experience Representative
3 weeks ago
Dallas, United States Triumph Financial Full timeJoin Triumph! At Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in...