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Fleet & Family Support Program Appointment Facilitator

3 months ago

Keyport, United States Commander, Navy Installations Full time

1. Receives calls and e-mails from clients (i.e., service members, family members, Commanding Officers, Executive Officers, Chaplains, and other military points of contact) requesting treatment/services at one of several regional locations. Screens calls and determines urgency of treatment. Provides triaging/assessments of individuals, couples or families to determine nature of problem/situation. Gathers relevant information to determine appropriate referrals for type of services requested whether FFSP or outside resources when appropriate. Uses knowledge of crisis behavior to ensure those clients who have immediate needs are scheduled as soon as possible. Reschedules clients to accommodate emergent situations as necessary. Uses knowledge of risk assessment to evaluate callers and priorities for services. Obtains and documents sensitive information regarding client's individual needs.
2. Provides centralized scheduling and administrative functions for Transition Assistance Program (TAP) seminars, Command Financial Specialist Training and CON SEP Navy training. Receives TAP registrations from Command Career Counselors. Incumbent is the Regional point of contact for all scheduling of TAP seminars, Command Financial Specialists Training and CONSEP Navy training for four base locations within Commander Navy Region Northwest. Daily interaction with high-level designated Command points of contact. Interacts with clinicians/consultants to ensure the availability of calendar schedules are accurate and timely. Performs database management and inputs training data into an Access program developing roster, quotas, eligibility, locations, and calendars for scheduled and completed courses. Prepares weekly TAP class rosters.
3. Maintain and gather weekly and monthly metrics for Clinical, Work & Family Life, Sexual Assault Response Coordinator, Family Victim Advocate, Education Facilitators and New Parent Support Home Visitation staff using Excel. Performs data coIIection and develops spreadsheets identifying utilization, types of service, capacity and direct service hours regionally and individually. Uses knowledge of FFSP programs to ascertain and collect data for program related metrics. Provides monthly metric reports to CNIC.
4. Reviews caseloads for all clinicians and consultants to insure a balanced caseload program delivery within the Region. Interacts with clinicians and consultants to ensure that availability schedules are accurate and timely, ensuring all requests for leaves, training requests, etc., are documented in a timely fashion. Responsible for providing timely appointment services for clinicians and consultants IA W CNIC mandate.
5. Maintain regional Corporate Enterprise Training Activity Resource (CETAR) program. Has direct access to the program for input of completed training information into military records. Verify access to the correct military personnel's records and all data to ensure accuracy and completion of all required fields. Prepares metrics and reports on completed trainings by command, location, and type of training.
6. Interfaces with the answering service to obtain referrals that occurred during non-working hours and disseminates those referrals and reschedules as appropriate. Interacts with night service personnel for routine procedural issues.
7. Performs required administrative tasks such as maintaining standard operating procedure (SOP) desk guide for the scheduling process, and other routine or special reports requested on FFSP workload and performance.