Sr. Service Delivery Consultant

Found in: beBee S US - 2 weeks ago

Jacksonville, United States Bank of America Full time
Job Description:

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:

This job is responsible for supporting and fostering relationships with Executives and Application Managers. Key responsibilities include serving as a point of contact for development teams' infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders. Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.

Responsibilities:
  • Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
  • Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships
  • Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand
  • Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
  • Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders
  • Coordinates Enterprise Programs and Information Security Mandates across technology organizations
  • Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams


Other Skills:
  • Collaboration
  • Influence
  • Project Management
  • Result Orientation
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Innovative Thinking
  • Risk Management
  • Adaptability
  • DevOps Practices
  • Solution Delivery Process
  • Solution Design
  • Technical Strategy Development


Sr Service Delivery Consultant Job Description:

This role will be handling several major areas of Banking Application Production Support and Engineering, Service Delivery, and End of Life Program. This role requires 4+ years of Service Delivery experience as a Senior leader with a technical background including understanding tech projects and engagements as well as knowing the space of Banking Payments and Banking Payment Applications. As the point of contact for the space you must be an expert in Excel for EOL work, Scrum Master certified preferred, with extensive JIRA expertise. This person must have experience with senior leadership level communication and be able to influence strategy in the space and do what's best for Bank of America strategically. You will be responsible for fostering conversations with Executives which includes escalations for all engagements and engineering components. You must be an extensive team player that can work well with others while building relationships across Bank of America. You need to have a financial background including understanding financial reporting, estimation, and have the ability to differentiate where money needs to go over multiple Organizations within Bank of America.

Required Skills:
  • Expert with Microsoft Excel - End Of Life work.
  • Knowledge with Banking Payments and Banking Payment Applications.
  • Technical Background with the ability to understand tech projects and engagements.
  • Senior level communication - Influencing strategy within the space.
  • Jira Expert.
  • Agile Planning Expert.
  • Scrum Master Certified.
  • Program Management - PMO experience.
  • Financial Background - Understanding financial reporting and estimation.
  • Demand Forecasting - Infra Demand Forecast, Bare Metal, Capitol.
  • Dedicated Networking.
  • Understanding of Application Costs.


Shift:
1st shift (United States of America)

Hours Per Week:
40

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