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Client Voice Intern

3 months ago

Charlottesville, United States International Rescue Committee Part time
The International Rescue Committee (IRC) responds to the worldâs worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

BACKGROUND: Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict.  Domestically, our 25 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

SCOPE OF WORK: Client Voice is a new initiative to recognize the expertise of lived experience of resettled refugees in our community and reflects IRCâs commitment to giving clients greater influence over program design and delivery. The Client Voice Initiative uses inclusive client engagement strategies to maintain a two-way communication approach of collecting feedback, taking action when possible, and circling back to clients to let them know the impacts of their feedback with an overarching goal to amplify the voices and power of newcomers by centering their experience to inform best practices.  The intern will assist the Client Voices Coordinator with various aspects of client outreach and coordination related to the goal of creating opportunities for IRC clients to provide feedback about their experience of the IRC resettlement programs in Charlottesville.

RESPONSIBILITIES:

â¢Research best practices and methods for storytelling and community leadership development.

â¢Assist with outreach to potential client participants for client experience surveys, conversation groups and client advisory committee.

â¢Assist with tracking and organization of data from multiple client feedback channels.

â¢Assist with coordination of client meetings and client conversation groups.

â¢Research and review text message platforms to explore and support enhanced client communications plan.

â¢Provide notetaking for client conversation groups.

Minimum Qualifications:

â¢Currently pursuing an undergraduate or graduate degree or recent graduate.

â¢Excellent written and verbal communication skills.

â¢Detail-oriented, organized, and reliable.

â¢Interested in supporting accessible, respectful partnerships with clients.

â¢Must be available on occasional nights and weekends when needed for client meetings.

â¢While a personal vehicle is not required, it would be helpful on occasion.

This position is unpaid and reports to the Client Voices Coordinator.

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.  


Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way â our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.