Senior Content Design Manager, Activation

2 weeks ago

New York City New York United States Robinhood Full time
About the team:

Robinhood is looking for a Senior Manager of Content Design leading our Activation business division. This role will lead Content Designers across product areas including Growth (acquisition, onboarding, feature discovery and upselling) and the Robinhood Gold membership program. This is a key design leadership role that will help shape the company's engagement strategy for prospective and existing customers.

As a Senior Manager of Content Design, youâll focus on designing intuitive UX that drives conversion. Your teams work in a rapid experimentation modelâyou'll drive your designers to balance high-quality craft and crisp execution with agility and speed to learning. You may be a good match if youâre a rigorous business thinker, can generate and test creative ideas quickly, and see big impact in the details. You know what makes a strong experiment plan. You understand how to read metrics to shape the product experience. And you also know how to look beyond the numbers to understand what customers really want. You'll work cross-functionally with other product leaders, regulatory legal and compliance teams, operations, marketing and creative teams to deliver more value to our customers. You will also have a direct hand in growing the Content Design org at Robinhood.

This role suits ambitious leaders who have a bias toward action and impact, know how to effect organizational change, and who are personally driven by Robinhoodâs mission.

What youâll do day-to-day:
  • Develop and mentor a team of 4 Content Designers
  • Lead weekly design workshops and reviews, and serve as a key collaborator in product team, design leadership, and executive reviewsâProduct Design and Content Design function in unison at Robinhood, so we expect you to show up as a design leader
  • Work with Activation's cross-functional leaders to develop business org priorities and strategies, project prioritization, and resourcing
  • Work with other CD leaders to make decisions and own key initiatives for the Content Design org
About you:
  • 6+ years of people management/leadership experience, both leading others while working closely with other senior partners
  • 8+ years within the content design space
  • Strong design and systems thinker, with a solid portfolio of mobile-first UX work
  • Strong understanding of consumer marketing and communications
  • Proven ability to drive product direction from ideation to post-launch
  • Proven track record of performance management, pushing your team's work toward the highest quality bar
  • Outstanding writing and editing skills, with the ability to embody Robinhood's brand voice
  • Experience defining, tracking, and reporting on engagement metrics. Experience with growth design and experiment planning is preferred
  • Experience managing, crafting, and contributing to editorial guidelines that align with short- and long-term company goals
  • Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
Bonus points:
  • Sense of humor
  • Experience with a financial services/fintech company, or working on financial literacy or investor education teams in the past
  • FINRA Series 7 or 24

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