Product Owner, Order Management

4 weeks ago

Sunnyvale, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

The Order Management Product Owner within the Global Services Business Systems team will be responsible for representing the complete order management process cycle for the global services teams. This includes the interface with quotations, account creation, order placement, order status, and returns. This role will drive business user interests and ensure the product vision, priorities, and solution are actively serving the functional and cross functional business needs. This role will work closely with the global business users and the IT solution teams and regularly communicate with key stakeholders on the product vision and management of priorities.

The Product Owner will work within a cross-functional team to document business use cases and user requirements for Business Systems such CRM and SAP. This includes working with both technical and content development teams, other software product owners, and IT.  The Product Owner will be responsible for developing and maintaining the product roadmaps by scoping requirements from internal partners, relevant customer feedback, content use analytics, and industry research. 

This is a business role and not a solution (IT) role.

Roles and Responsibilities:

  • Influence the product vision and roadmaps for from the end user perspective including:
      • Defining the product intention, scope, and strategy
      • Prioritization of business system requirements, needs, enhancements and issues
      • Defining and tracking of user requirements and / or software requirements
      • Coordinate development projects and needs
      • Oversee user feedback and communications to drive maintenance and improvement  actions
  • Partner with the customer service, logistics, planning and other relevant business teams to establish business user requirements and business use cases for business systems
  • Partner with IT development teams to develop acceptance criteria, assemble needed resources, support     User Acceptance Testing, and document final approvals and ensure product deliverables are on schedule and met
  • Work directly with the IT platform development team and vendors as needed to execute and deliver on the product roadmap
  • Manage education and change management required to drive adoption of new content management technologies
  • Work closely with Business Analysts, Business Owners, and Subject Matter Experts (SMEs) to review and refine business process workflows including identifying areas of possible simplification.
  • Manage the product priorities including risk based needs for the business and escalations as needed
  • Deep knowledge of business best practices around the order management processes and business systems
  • Work closely with Project Managers to ensure project deliverables are understood, timely, and delivered         to scope
  • Feed into Process architecture mapping activities for business capability mapping, business      requirements documents and process change workflows
  • Influential to sprint planning, review and impact to the business and IT teams
  • Communication with stakeholders including business users, business and IT leadership, cross functional Impacted business teams, and others as needed
  • Create and maintain business process blueprints for how processes flow into and out of our     technology solutions
  • Operating business model analysis of the current business systems supporting product quality and              identification of gaps in process and data streams
  • Growth models and projections to ensure sustaining business needs are met as well as alignment with future system capability needs
  • Identify and expand value streams including and aligning with system application and process mapping
  • Create synergies with global business entities to ensure alignment for needs and growth requirements are met
  • Work closely with other Product owners within the Global Services Business Systems team to align on business information models
  • Provide input and training related to the product quality business systems throughout the organization as identified and needed
  • Accomplish project objectives by planning and evaluating related activities and communicating status and project to management on a regular basis
  • Manage the Center of Excellence for order management with focus on functional and regional needs

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