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Supervisor, Housekeeping

2 months ago

Wichita, United States Courtyard by Marriott Wichita at Old Town Full time
Description

Essential Duties & Responsibilities

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Ensures the turnover of all vacant and clean rooms promptly; verifies stayovers, reports early checkouts, and communicates issues and discrepancies with the front office. Provide coaching, encouragement, and recognition to pack members when necessary. Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members. Understands and participates in the scheduling of staff, labor management, and forecasting. Participates in the development and execution of training programs for new hires as well as ongoing training for the staff. Creates and schedules daily assignments, and daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance. Conducts daily stand-up meetings with Room Attendants and House Attendants to prioritize the day and facilitates feedback from Pack Members. Escalates pack feedback to leadership. Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas. Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance. Participates in the recruitment process and selection of talent for the housekeeping department. Assists with regular state of the team meetings and helps plan engagement activities for pack members. Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department. Schedules deep cleaning and carpet care based on a bi-yearly schedule and guest comments.

Basic Qualifications & Skills

High School diploma or equivalent experience Minimum of 3 year experience as Housekeeping supervisor or similar supervisor position Prior hospitality or housekeeping experience or equivalent formal education Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook Experience with or similar system Demonstrated interpersonal and verbal communication skills Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills Ability to work a flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

Bachelor's degree Previous housekeeping experience, preferably in a large family resort or hotel Experience with FOSSE or similar system Bilingual, English and Spanish Time management skills in a fast-paced environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Hospitality Online