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Lead Food Server

2 months ago

Omaha, United States Hilton Omaha Full time
Description

A Lead Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

Check station before, during and after shift for proper set-up and cleanliness, including sweeping, mopping, cleaning of tables, table based, chairs dusting, stocking, ensure other servers within the area are properly trained on food and beverage knowledge, offer coaching when necessary, checking sidework of others, etc. Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

Provide menu tour to guests, suggestively sell when appropriate, record order details from the guests, repeating the order to the guest to check for accuracy, open to change, adaptability to groups, ability to adapt to innovative ideas and technology to enhance the guest experience.

Ascertain guest satisfaction and present check, troubleshoot live service opportunities Process check per hotel procedures. RequirementsWhat are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online