Estee Lauder Beauty Advisor

5 months ago

Knoxville, United States Belk Full time

The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

•Sales - Responsible for:

  • Meeting or exceeding personal sales per hour goals
  • Being a role model and demonstrating excellent selling skills and customer service
  • Executing successful promotions and special events/pre-sells/GWP’s
  • Driving sales through customer clienteling
  • Work with store management to optimize business to business
  • Achieving assigned $ line goal
  • Identifying and reducing shrinkage in area

    •Customer Service - Responsible for:

    • Meeting or exceeding SPH goal
    • Meeting or exceeding credit application goals
    • Thanking each customer by name following a purchase
    • Handling each transaction efficiently and accurately
    • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
    • Building customer clientele base
    • Recording and protecting personal identifying customer information

      •General Responsibilities:

      • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
      • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
      • Ensuring timely set-up including signage for promotional events
      • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
      • Maintaining Belk and vendor professional dress standards (uniforms) and appearance
      • Cooperating with fellow associates and management
      • Complying with store policies concerning attendance, tardiness, and associate handbook
      • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
      • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

        Minimum Education & Experience:

        •No education requirement

        •Experience in retail preferred

        •Excellent communication skills

        •Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

        Physical Requirements:

        •Ability to use computer keyboard, standard telephone and other related business equipment

        •Hand manipulation to remove sensor tags

        •Ability to push / pull 100-500 pounds when moving stock carts

        •Task demands vary in each department because of the different types of merchandise

        •Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes

        •Ability to apply treatment/make-up to customer's face

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