Communications Senior Associate for Connected Commerce

4 weeks ago

Brooklyn, United States JPMorgan Chase Full time

Job Description
The Chase Card and Connected Commerce Communications team is looking for a communications pro with expertise in influencer management and engagement. Reporting to the Head of External Communications for Connected Commerce, you will primarily develop and support influencer engagement programs for Chase's Connected Commerce business (Chase Travel, Dining, Offers & Shopping and Lending Innovation).
As a communications Senior Associate within the Consumer & Community Banking (CCB) Communications team, you will be a member of a high-performing team that communicates with honesty, authenticity and empathy. In addition, you will collaborate closely with the VP of Influencer Engagement for Card, as well as other members of the Card and Connected Commerce External Communications team on 360 integrated marketing / communications campaigns across both the Card and Connected Commerce businesses. You will also manage multiple projects, collaborate with a team but also work on your own, this is an excellent opportunity for you to be challenged.
Job Responsibilities:

  • Assist with developing, presenting and executing strategic and tactical influencer programs that build awareness and affinity for Chase's Connected Commerce business
  • Lead influencer campaigns that elevate the overall benefits of credit cards, as well as specific products across Chase's Connected Commerce business and credit card portfolio
  • Help to oversee and collaborate with communications/PR agency on influencer campaign execution and measurement
  • Collaborate with internal and external Chase Card and Connected Commerce Communications and Marketing teams (social, brand/advertising, video, content), functional groups (e.g., Legal, Controls), and support agencies to execute campaigns
  • Protect and enhance the reputation of the firm with a particular focus on ensuring all influencer work adheres to FTC guidelines
  • Some domestic travel required


Required qualifications, capabilities, and skills:

  • 3+ years of experience in a communications/PR or marketing role with a focus on influencer engagement
  • Proven experience in paid and earned influencer relations, and executing influencer campaigns that support business results; working with influencers within regulated industries a plus
  • Strong writing and editing skills
  • Relationship building and collaborative decision-making skills; the ability to inspire confidence from, and to collaborate closely with teams, internal stakeholders / senior leaders and external partners
  • Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company (e.g., legal, marketing, etc.)
  • Ability to manage several projects simultaneously and keep deliverables on track / flag potential delays
  • High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
  • Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines - and sometimes outside traditional business hours.
  • Unwavering commitment to always doing the right thing


Preferred qualifications, capabilities, and skills:

  • experience working in a large company or a PR agency setting


About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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