Catering & Conference Services Manager

4 weeks ago


San Jose, United States Hotel Valencia Santana Row Full time

Catering & Conference Services Manager

Duties and Responsibilities:

  • Reports to Director of Catering
  • Services accounts from corporate and SMERF
  • Sell catering events & service/upsell banquets in order to achieve catering goals
  • Perform administrative duties which are necessary to facilitate the success of all events including but not limited to: rooming Lists, resumes, BEOs.
  • Must posses knowledge and understanding of the market and competitive set to be able to creatively sell as well as set us apart from our competition
  • Proactively conduct solicitation calls to increase revenue and attain revenue goals
  • Must have strong negotiation skills to maximize revenue and close contracts
  • Develop and maintain strong client relationships
  • Must have flexible schedule to work nights and weekends when required
  • Act as the primary liaison between the client and the hotel operations team to ensure the success of the event and/or room blocks
  • Assist the client in menu planning, food and beverage coordination, room set-up, group room blocks and VIP services, etc.
  • Conduct site tours
  • Ensure all BEO paperwork & resumes are completed in a timely and accurate manner
  • Attend resume, BEO and sales meetings as required
  • Monitor and manage room blocks and meeting space according to contracts
  • Review and handle group and catering billing
  • Handle group and VIP amenities
  • Inspect function space and make sure meeting space is set up correctly for meetings
  • Must be able to perform other functions within the sales and catering scope as required.
  • Participate in tradeshow(s) if needed

    Physical Requirements:

    • Sitting: Frequently. Standard office furniture
    • Standing/Walking: Occasionally. To transfer documents, files, memos to other parts of the hotel
    • Crouching: Occasionally. Place or retrieve items from floor or lower shelves.
    • Stooping: Frequently. To place or retrieve files.
    • Twisting: Frequently. Conversing with guests, working on computer
    • Handling: Frequently. Typing, computer keyboard, papers, files, phone
    • Grasping: Frequently. Opening doors and drawers.
    • Pushing/Pulling: Occasionally. 20 lbs. – chairs, file drawers, filing systems.
    • Lifting/Carrying: Occasionally. 10 lbs. – dockets, ledgers, binders, data, and small tools

      Working Environment:

      • Interior of hotel, in all areas of the hotel.
      • Exterior of hotel with exposure to weather conditions.

        Source: Hospitality Online



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