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Senior Operations Manager Express Amazon MSP

3 months ago

Minneapolis, United States Worldwide Flight Services, Inc. Full time
About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Senior Manager Express Amazon will be responsible for the management of warehouse operations and ramp operations while also working with internal and external executive-level contract partners to ensure efficient handling of Express cargo throughput for our SEA operations.

Responsibilities
  • Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
  • Develop next level leaders and managers in both leadership and management skills
  • Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
  • Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place. Wear a safety vest at all times while working, walking, or operating equipment within a Worldwide Flight Services warehouse.
  • Participate in recruiting activities, interviewing candidates and making hiring decisions.
  • Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
  • Demonstrate diligence required to maintain security under Seattle-Tacoma International Airport (SEA), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
  • Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
  • Must complete injury reports and damage reports as required.
  • Authorize/ensure post-accident and post-injury testing is done as required.
  • Assist customer representatives in providing information and data for various compliance reports and audits.
  • Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.
Minimum Requirements
  • Bachelors Required.
  • Airline/Logistics/Transportation experience preferred
  • 8-10 years of leadership and management experience required
  • Must possess leadership skills with the ability to train and develop personnel.
  • Must be able to continually respond to and prioritize within a fluid work environment.
  • Must possess a clean driving record and valid driver’s license (DMV print-out required)
  • Must provide proof of the legal right to work in the United States
  • Must have ability to work across the 24/7 schedule based on the needs of the business.
Preferred Skills
  • English proficiency (e.g., reading, writing, speaking, listening)
  • Mental abilities (e.g., visual observation and identification, mental rotation)
  • Interpersonal skills (e.g., customer service, dependability)
  • Work values (e.g., responsibility, honesty, integrity)
  • Physical abilities (e.g., lifting and carrying freight weighing up to 75 lbs., bending, reaching, stooping, squatting, standing, walking, and identifying objects)
  • Basic use of office equipment (copier, fax, calculator, point of service/POS system)
  • Computer literate with proficient use of software and/or computer programs (MS Office, Kronos)
  • Knowledge of advanced arithmetic and mathematics
  • Knowledge of airline codes, prefixes, common cargo abbreviations
  • Comprehension of airway bill
  • Attention to detail
  • Ability to prepare written documents, communications, and counseling notices
  • Ability to follow instructions from the Terminal Manager and customer(s)
  • Ability to act in a managerial position and give direction to Supervisors

Ability to work as an effective team member in a leadership role

Physical Requirements/Working Conditions
  • Remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files and documents up to 10 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on telephone.
  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
  • Want your pay in advance?  Access up to 50% of earned wages when you need it through myWisely app or the Daily pay app
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care?   Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees
  • Want to invest in your future?  401k program offered with company match
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available

 

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.