Specialist - Knowledge Management Services

4 weeks ago

Washington DC, United States Boston Consulting Group Full time
WHAT YOU'LL DO
We are seeking strong candidates with experience to fill a Knowledge Management Services (KMS) position within BCG's Knowledge Practice, with a business or academic background and a good understanding of US public sector concepts, including US Federal as well as State and Local agency operations.

As a Specialist, you will be supporting the knowledge management activities of BCG US Federal Government cases (Public Sector Practice Area).
Your primary focus will be:
⢠Knowledge Curation activities, such as identifying, extracting and sanitizing meaningful content across various document repositories and sharing it back with the BCG Fed Practice Area team as well as the broader BCG community within the appropriate content sharing guidelines.
⢠Content Review activities such as regularly checking and updating Public Sector Practice Area / US Federal Government related content as per metadata guidelines and content quality checklist.

You would support your Content Manager across different Practice Area initiatives. Additionally, you will be closely working with junior and senior team members, in providing exceptional customer service to Topic, Case and Practice Areas teams.
This is not a client-facing role.

BCG's Public Sector practice was established in 2009 and is one of BCG's fastest growing practices. We work with governments to create long-lasting, positive impact for citizens and society. We do this by drawing on BCG's unmatched functional expertise, combined with our team's deep experience working with and for public sector organizations all over the world.

YOU'RE GOOD AT
⢠Capturing content from high-impact cases for US Federal Government, under supervision of the Content Manager (Team Lead) and senior team members and in close collaboration with the case teams
⢠Codifying and story lining relevant packages and IP (case vignettes, case examples, methods and tools) while working closely with the case teams, knowledge analysts and senior team members
⢠Conducting sanitization services to provide high quality of work with successful response rates from case teams while meeting high BCG and US Federal Government confidentiality standards
⢠Coordinating with the case/project team members to verify the viability of created packages and incorporating feedback and suggestions from case teams, Content Manager and Knowledge Analysts
⢠Publishing final output on the appropriate file-sharing system
⢠Working in a well-organized, self-starting fashion with good prioritization skills and the ability to work autonomously and as part of a global team
⢠Adapting per stakeholder requirements with excellent process and planning skills - strong follow through and accountability essential
⢠Independent and autonomous interactions and communication with stakeholders, thereby delivering high quality output
⢠Engaging proactively in activities to improve the Content Management Process
YOU BRING (EXPERIENCE & QUALIFICATIONS)
⢠Bachelor's Degree required (advanced degree preferred)
⢠2-4+ years of general knowledge/content management and/or research experience (e.g., within a professional services firm, academia, etc.)
⢠Good overall understanding of Public Sector topics
⢠Good business knowledge and proficiency with research techniques/approaches
⢠Excellent business writing skills
⢠Knowledge of business documents such as proposals, credentials, case studies etc. is desirable.
⢠Knowledge of content analytics and reporting will be an advantage.
⢠Outstanding interpersonal and communication skills to interact with internal stakeholders while working in a global collaborative team environment
⢠A proactive and customer-oriented mindset and the ambition to contribute to a âwinning teamâ culture
YOU'LL WORK WITH
The Knowledge Management Services (KMS) team is a specialized group within Knowledge@BCG function that will work closely with BCG Practice Areas and Topic Teams to locate, extract and sanitize targeted content from across BCG repositories. The extracted content will then be curated into knowledge products and other materials. The KMS team will collaborate with Topic Teams to align content retrieval efforts with topic-specific knowledge needs.

The ultimate goal of KMS is to improve BCG's intellectual property base (with a focus on data, benchmarks, analytical information, methodologies, frameworks, etc), provide leverage to knowledge content creators, and improve operations and productivity by reducing duplicate work.
Knowledge Management Services team members are the gatekeepers to both internal and external knowledge at BCG. We deliver end-to-end content lifecycle as well as enable unparalleled collaboration across BCG and its clients. We create opportunities for BCGers to increase productivity, efficiency and connectivity by delivering a suite of knowledge and collaboration tools and leverage digital product management, data science and analytics to do so. We equip over 20,000 BCGers around the globe with bespoke access to external experts and a variety of data and research tools to ensure the most timely and relevant information is readily available.
Knowledge@BCG is made up of a diverse and cross functional team of specialists, project managers, and change agents who provide BCG with seamless access to a fully integrated knowledge ecosystem and a portfolio of digital collaboration tools allowing BCG to work smarter while driving commercial excellence and empowering innovation. We rely on team members with a diversity of talents, skills and experiences to keep BCG in the know.

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