Technology Partner

Found in: beBee S US - 2 weeks ago

Washington, United States Legislative Branch Full time
Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.



Duties

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

This position is located in the IT Customer Solutions Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The IT Customer Solutions Directorate provides information technology customer support services to the House community. This position serves as the Technology Partner.

Key responsibilities include acting as an advisor to Members and House support offices on information technology issues; providing state-of-the-art technical solutions in support of microcomputer and local area networks used by Members’ Washington and district offices, Committees, and House support offices; and providing detailed knowledge of microcomputer software and hardware network operating systems, advanced PC applications, internet services, multi-media, and messaging software used by the House.

Grade level at time of appointment is determined by experience and designated level of responsibility. The position does not have day-to-day supervisory/managerial responsibilities.

This position has access to Personally Identifiable Information (PII).

Primary Duties/Responsibilities:

•         Works as an advocate for assigned Members, Committees, and House support offices for technical support of microcomputer and local area networks.

•         Acts as the liaison between office and systems integrators for computer-related issues.

•         Conducts proactive/reactive visits to assigned offices and builds rapport.

•         Keeps assigned offices informed of new technology.

•         Works with team members to coordinate House User Group meetings.

•         Maintains in-depth knowledge of all legislative information systems, House supported software, and Technology-developed PC applications.

•         Configures, installs, and troubleshoots software applications and databases on single workstation and network file servers.

•         Works as liaison with House systems integrators in guiding offices through the selection, installation, integration, computer training, and computer networks on behalf of House offices.

•         Assists in the delivery, installation, and use of systems and services (e.g., Washington to district office connectivity, internet, remote access, etc.).

•         Provides ongoing technical support to House offices that are using a variety of systems and software.

•         Acts as an advocate for the office in the resolution of any and all computer-related problems or issues.

•         Assists in writing, structuring, and organizing technical procedures.

•         Performs other official duties and special projects as assigned.

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