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Customer Experience Representative

3 months ago

Detroit, United States Enterprise Mobility Full time

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

  • Hourly rate of $19.00 / hour with bonus incentives

  • Location – Detroit Metro Airport – 338 Lucas Dr. Detroit 48242 (Romulus area)

  • Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off

  • Apart from religious observation, must be able to work varying shifts, including days, evenings, midnights, weekends and holidays

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner

  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

  • Place outgoing calls for callback management, and miscellaneous calls as assigned

  • Assist to assess condition of rental upon return

  • Notify Management of any known customer problems

  • Notify Management of any known vehicle problems and any required vehicle maintenance

  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • High School Diploma or G.E.D. required

  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support

  • Must have a current valid drivers license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years. In addition no drug or alchol related convictions on driving record within the past 5 years (DUI/DWI)

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be available to work various shifts including days, nights, weekends, and holidays

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.