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Guest Relations Coordinator

2 months ago

Escondido, United States HVC Stoneridge Preview Center Full time

Are you looking for a place where meaningful moments are made together?  

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Relations Coordinator at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  

Our Hyatt Vacation Club at The Welk location in Escondido, CA is looking for a Guest Relations Coordinator to join their Sales & Marketing team

Pay: $16 per hour plus commission & bonuses 

Schedule:  10am to 6:30pm or 11am to 7:30pm, must be open to work weekends

Where great benefits lead to a life fulfilled.

  • Competitive Pay  

  • Medical/Dental/Vision/401K opportunities  

  • Travel discounts  

  • Credit Union Membership  

  • Tuition Reimbursement  

  • Professional Counseling & Family Support  

  • Growth and Development Opportunities   

*Benefit eligibility will vary by position  

As a Guest Relations Coordinator, a typical day will include: 

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.   

  • Provides detailed information about property amenities.   

  • Engages customers in conversation regarding their stay, property services, and area attractions/offerings.   

  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.   

  • Addresses customers' service needs in a professional, positive, and timely manner.   

  • Offer concierge-style services to guests coming to stay with us on a promotional vacation package.  

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.  

  • Interact with colleagues and guests professionally and promptly.  

  • Always follow company policies and safety procedures.  

To Become a Guest Relations Coordinator at HVC: 

  • Available to work various shifts, holidays, and both weekend days.  

  • Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.  

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.  

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   

  • May be asked to operate company vehicles following our company policies and standards (including but not limited to golf carts).  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online