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Front Office Supervisor

1 month ago

Skokie, United States DoubleTree by Hilton Hotel Chicago - North Shore Conference Center Full time

As Front Office Supervisor you will mentor our dynamic front office TEAM ensuring outstanding customer service and delivering positive guest experiences.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do

T.E.A.M = Together Everyone Achieves More

Professional Career Path and Advancement Opportunities:

• Assistant Front Office Manger • Front Office Manager • Assistant General Manager

Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?  

Our Management Development Program is a perfect way to get you to the next level   The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year What’s Your More?

TEAM Benefits:

401k Health/Dental/Vision/Life/Voluntary Insurance Management Development Program Career advancement opportunity Team and Travel Discounts Vacation/Well/Holiday Pay Referral Bonus Program We are conveniently located within walking distance from multiple public transportation stations for easy commuting 

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts Get away to relax, visit family or see the World

What you will be doing: 

In this role you will supervise front desk operation, and collaborate with our Front Office Manager and housekeeping department, ensuring proper staffing levels and guest room inventory.

Requirements to be successful in this role:

1-2 years' prior front desk experience in a luxury brand setting or hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.   Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack). Strong communication and listening skills and excellent speaking, reading, and writing ability. Fluency in English: additional languages preferred. Spanish language skills are highly desired. Flexible schedule required for days, weekends, and holidays Proficient in Microsoft and software systems High energy with effective and influential people skills. Positive attitude and the desire to motivate others. The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming. Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Source: Hospitality Online

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