Medical Support Assistant
1 month ago
The Advanced Medical Support Assistant (AMSA) works in Care in the Communityin the Iowa City VA Health Care System, and participates in a foundational role that works collaboratively in an interdisciplinary coordinated care delivery model.
Duties
Major duties include but are not limited to:
- Coordinating with the patient care team to review the clinic utilization by using various reports.
- Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
- Communicating with non-VA medical facilities.
- Facilitating/processing secure messaging with the patient and team.
- Notifying patients of normal lab results.
- Developing and managing a tracking system for follow up care such as consults, tests, etc.
- Participating in team huddles and team meetings to manage and plan patient care.
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
- Managing electronic wait list to verify and validate accuracy and resolve issues.
- Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
- Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluating patient information and clinic schedule lists to determine whether patient is vested.
- Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.
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