Credit Assistant Specialist Consumer Card 2nd Shift Newark, DE

3 weeks ago


Newark, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Job Description:
This role is responsible for providing credit assistance and solutions to our clients. The role is performed in an operational environment (primarily call center or chat) and handles primarily outbound calls for a single product at any stage of delinquency or risk, including Pre-Charge Off and Recovery. The role leverages strong problem solving skills and executes through exceptional customer service and empathy while meeting both Bank of America and client needs. The role requires sound judgement and decision making.

Responsibilities:
• Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit and/or credit card accounts
• Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
• Determines the right solution for the client while staying within collections compliance guidelines
• Demonstrates empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct
• Achieves quality standards and meets key performance indicators
• Works an established list of accounts on an automated collections system, auto-dialer and/or manual calling and is responsible for the mitigation of losses

Required Skills:
• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition
• Must have a commitment to exceptional customer service, including the ability to be empathetic and meet client needs
• Must be proficient in dealing with customers issues in both a routine and complex environment
• Must demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients
• Must have the ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making

Desired Skills:
• College degree or commensurate work experience preferred
• Credit Assistance and collections experience
• Inbound/Outbound call center experience
• Banking/financial services experience
• Knowledge of banking operations

Skills Used in this Role:
• Collections
• Customer Service
• Oral Communication
• Written Communication
• Active Listening
• Negotiation
• Problem Solving
• Influencing
• Critical thinking
• Multitasking
• Financial Math

Shift:
2nd shift (United States of America)

Hours Per Week:
40

  • Newark, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders 2nd Shift, Specialist, Assistant, Customer Service, Credit, Shift, Restaurant


  • Newark, United States Bank of America Corporation Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...


  • Newark, United States Newark Unified Full time

    Comments and Other Information Position Start Date: July 1, 2024 7 hours/day 6:30 a.m. - 2:00 p.m. Monday - Friday 35 hours per week Site: Newark Middle School Paid sick and vacation leave. Paid holidays. District paid vision and dental for employee and qualified dependents (Delta Dental and VSP). District contribution toward purchase of medical ($1,225.00...


  • Newark, United States Wyndy.com, Inc. Full time

    After-school support person in Newark, DE needed to assist with various activities, provide guidance and monitor student behavior during after-school hours. Flexible schedule and ability to work well with youth essential. Previous experience working with students preferred. Apply now for this rewarding role!


  • Newark, United States ESR Healthcare Full time

    Manufacturing Process Engineer Rubber Manuf PSM, SAP Newark, DE ref Skills: Rubber Manufacturing, Project Management, Troubleshooting, PSM, SAP, Six Sigma Experience level: Mid Level (5-8 yrs exp.) Experience required: 5 Years Education level: Bachelor’s degree Job function: Engineering Industry: Chemicals Compensation: View salary Total position: 1...


  • Newark, United States Doubletree Newark Penn Station Full time

    Doubletree by Hilton Newark Penn-Station is seeking a Front Desk/Night Auditor. This dual role, working as both front desk agent on necessary shifts and night auditor on necessary shifts is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue...

  • Peer Specialist

    6 days ago


    Newark, United States American Treatment Network Full time

    **Position Overview**: Peer Specialists are trained to assist their peers in the process of recovery, to help build resilience, and provide hope that recovery is possible. Recovery is a process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential. Resilience is defined as...


  • Newark, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant General Manager Salary to $50kFast Casual | Healthy Food RestaurantGeneral Manager position Newark, DE We're looking for a Restaurant General Manager with a great personality and energy. This growing healthy foods restaurant group provides a fantastic opportunity for a restaurant manager. We can offer the next...


  • Newark, United States Gainwell Technologies LLC Full time

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career...


  • Newark, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionHourly Restaurant ManagersQSR - Industry LeaderShift Manager $20/hour+Newark, DEOur Company is experiencing explosive growth and is seeking Hourly Restaurant Managers to join our family. With tons of growth potential and a fantastic company culture all we are missing is you! If this sounds like the type of Restaurant Manager you...


  • Newark, United States Veterans Sourcing Group Full time

    Job DescriptionJob DescriptionREQUIREMENT DETAILSJob Title: Sr. Financial Business Analyst – Credit RiskLocation: Newark, DE- Onsite Pay rate: $48/hr on W2Duration: 6-month contract with option to extendRole ResponsibilitiesPartner with change sponsors implement changes for Consumer Credit Assistance projects spanning across all bank products.Oversight for...

  • Autobody Technician

    3 weeks ago


    Newark, United States Maaco Newark Full time

    Job DescriptionJob DescriptionMaaco Newark DE is looking for an experienced Autobody man. Must have at least 5+ years of experience. salary is based on experience and production speed.

  • Accountant

    2 weeks ago


    Newark, United States YMCA of NEWARK Full time

    Strong verbal and written skills. Summary of the Job Description: The YMCA of Newark and Vicinity is looking for a full-time Accountant to join the Finance/Accounting team. Under the general direction of the Vice President of Finance and direct supervision of the Senior Accountant, the Accountant is responsible for cash receipts, grant and contract billings,...


  • Newark, United States Clovity Full time

    Business Analyst: Change management Newark, DE 6 months contract Pay rate: $48.57/hr W2 Role Responsibilities - Partner with change sponsors implement changes for Consumer Credit Assistance projects spanning across all bank products. - Oversight for all initiative intake, prioritization, change management and agent readiness requirements. - Plans,...


  • Newark, United States Hand & Stone - FGG Spas Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Hand & Stone Massage and Facial Spa Newark located at 302 Suburban Dr, Newark, DE 19711 is searching for a rock star Assistant Spa Manager! Our...


  • Newark, United States The Adecco Group Full time

    Adecco is currently assisting a local client in their search to fill a Change Manager/PM position in Newark, DE.On-site position- Must be located in Newark, DE.Type: 40hrs/wk. ContractStart Date: ASAPLocation: Newark, DEPay: $ 46Length: 6+ months with possibility of extensionShift: Monday – Friday 8am – 5pmResponsibilities for a Change Manager/Project...

  • Outreach Coordinator

    1 month ago


    Newark, United States Newark Emergency Serv for Families Full time

    Overview: The Weequahic Family Success Center (WFSC) is a family oriented, neighborhood gathering place where all community residents in Newark's South Ward can go for support, information, programs, and services. The WFSC enriches the lives of children and families, while strengthening neighborhoods. The WFSC Outreach Coordinator is a community leader who...


  • Newark, United States City of Newark Full time

    ASSISTANT CORPORATION COUNSEL- MUNICIPAL PROSECUTOR OFFICEThe Law Department is seeking candidates to work in the Municipal Prosecutor’s office. The potential candidate will be prosecuting criminal, quasi-criminal, disorderly persons offenses, motor vehicle offenses and any other matters in which the Newark Municipal Court has jurisdiction. The candidate...

  • Assistant Prosecutor

    2 weeks ago


    Newark, United States City of Newark Full time

    ASSISTANT CORPORATION COUNSEL- MUNICIPAL PROSECUTOR OFFICEThe Law Department is seeking candidates to work in the Municipal Prosecutor’s office. The potential candidate will be prosecuting criminal, quasi-criminal, disorderly persons offenses, motor vehicle offenses and any other matters in which the Newark Municipal Court has jurisdiction. The candidate...


  • Newark, United States Newark Public Library Full time

    **Job title**: _**Clerk 1 - Public Services Administrative Assistant **_ **Job purpose**: Under close supervision, performs routine, repetitive clerical work involving the processing of documents in a variety of functions; does other related duties as required. **Duties and responsibilities**: - Receives, screens, reviews and verifies documents. - Opens,...